Bilingual Patient Service & Call Center Agent

TrueCare; Vista, Northern (CA, KY); Ibrido; USD 32.000 - 44.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Generous paid time off

Low-cost health, dental, vision & life

Descrizione del lavoro

TrueCare, a mission-driven healthcare organization, is seeking a Patient Service Representative to support the call center and patient interactions in Vista, CA. The role requires handling inquiries, scheduling, and updating records in the EHR with attention to accuracy and customer service quality.

The ideal candidate will have at least one year of healthcare call center experience, proficiency with Microsoft Office, and a valid California driver’s license if travel between TrueCare locations

Competenze

• High school diploma or equivalent.
• At least 1 year of call center experience in a healthcare setting.
• Experience with data entry and Microsoft Office applications (Outlook, Word, Excel).
• May require CA driver’s license, insurance, and clean driving record.

Mansioni

• Respond to patient inquiries via phone, text, and other platforms.
• Enter and maintain demographic information in the EHR.
• Schedule appointments and triage or forward calls as needed.

Conoscenze

Call center experience

Data entry

MS Office (Outlook, Word, Excel)

Formazione

High school diploma

Strumenti

Outlook

Word

Excel

Descrizione del lavoro

TrueCare, a mission-driven healthcare organization, is seeking a Patient Service Representative to support the call center and patient interactions in Vista, CA. The role requires handling inquiries, scheduling, and updating records in the EHR with attention to accuracy and customer service quality.

The ideal candidate will have at least one year of healthcare call center experience, proficiency with Microsoft Office, and a valid California driver’s license if travel between TrueCare locations