Remote Bilingual Spanish/English Patient Service Rep

KC CARE Health Center; United States; Remote; USD 25,000 - 29,000; Full time

Job summary

KC CARE Health Center is seeking a Customer Service Representative to be the first point of contact for patients, scheduling appointments, greeting and registering them, and assisting with data entry and use of the electronic health record.

Two specializations exist—Front Office and Contact Center. Candidates should have a high school diploma, 1 year of customer service experience, and be fluent in Spanish and English; remote US position with hourly pay.

Qualifications

• High school diploma or equivalent.
• One year of customer service experience.
• Ability to read, write, and communicate clearly in Spanish and English.

Responsibilities

• Provides friendly and helpful customer service to patients.
• Schedules patients or suggests other resources if the Health Center is unable to meet the patient need.
• Registers new patients in the electronic health record and ensures all required information and forms are complete.
• Provides financial counseling to patients, working closely with the billing department including explaining the sliding fee scale application, setting up payment plans, counseling on insurance benefits, etc.

Skills

Customer service

Data entry

Bilingual English/Spanish

Education

High school diploma

Tools

Electronic Health Record (EHR)

Scheduling software

Job description

KC CARE Health Center is seeking a Customer Service Representative to be the first point of contact for patients, scheduling appointments, greeting and registering them, and assisting with data entry and use of the electronic health record.

Two specializations exist—Front Office and Contact Center. Candidates should have a high school diploma, 1 year of customer service experience, and be fluent in Spanish and English; remote US position with hourly pay.