Call Center Representative - Bilingual Spanish

TrueCare; Vista, Northern (CA, KY); Hybrid; USD 32,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Generous paid time off

Low-cost health, dental, vision & life

Job summary

TrueCare, a mission-driven healthcare organization, is seeking a Patient Service Representative to support the call center and patient interactions in Vista, CA. The role requires handling inquiries, scheduling, and updating records in the EHR with attention to accuracy and customer service quality.

The ideal candidate will have at least one year of healthcare call center experience, proficiency with Microsoft Office, and a valid California driver’s license if travel between TrueCare locations

Qualifications

• High school diploma or equivalent.
• At least 1 year of call center experience in a healthcare setting.
• Experience with data entry and Microsoft Office applications (Outlook, Word, Excel).
• May require CA driver’s license, insurance, and clean driving record.

Responsibilities

• Respond to patient inquiries via phone, text, and other platforms.
• Enter and maintain demographic information in the EHR.
• Schedule appointments and triage or forward calls as needed.

Skills

Call center experience

Data entry

MS Office (Outlook, Word, Excel)

Education

High school diploma

Tools

Outlook

Word

Excel

Job description

Call Center Representative - Bilingual Spanish

Administration - Vista, CA - Full Time

At TrueCare, we believe that everyone deserves access to excellent healthcare. For over 50 years we have been helping patients and families have timely, affordable, and expert healthcare. Joining us is just a click away. Health inside. Welcome in.

Are you passionate about providing compassionate, high-quality care to underserved communities? Join our mission-driven team as a Patient Service Representative and help make a meaningful impact in the lives of patients who need it most.

Your Role & Impact The Patient Service Representative- Call Center Agent is responsible for professionally responding to patient inquiries received through phone, text, and other communication platforms. Responsibilities include entering and maintaining demographic information in TrueCare’s Electronic Health Record (E.H.R.), scheduling appointments, answering general questions about services, sending messages to clinical staff, and forwarding calls for further triage.

What We’re Looking For

• High school diploma or the equivalent.
• A minimum of one (1) year of experience in a call center department/environment in a healthcare setting.
• Experience with data entry and Microsoft Office applications, including Outlook, Word, and Excel.
• May be required to travel between TrueCare locations therefore a valid California Driver’s License, proof of valid insurance and clean driving record required.

Why Join Us

We’re a mission-driven healthcare organization committed to making quality care accessible for everyone. Here, you’ll have the opportunity to:

• Provide services that truly impact the community
• Grow professionally through training and development opportunities
• Work with a collaborative, supportive team

Perks & Benefits:

• Competitive pay
• Generous paid time off
• Low-cost health, dental, vision & life insurance

The pay range for this role is $23 - $32.20 on an hourly basis.

Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer.

TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here.