Bilingual Patient Scheduler

Trinity Employment; Tulsa (OK); On-site; USD 22,000 - 31,000; Full time

Job summary

Trinity Employment is seeking a friendly, detail-oriented Bilingual Patient Scheduler to join a medical office team in Oklahoma. This role schedules and reschedules patient appointments, answers multi-line phones, verifies insurance, and collects payments while maintaining accurate patient records in both English and Spanish.

The ideal candidate has prior medical office and insurance experience, strong communication skills, and an ability to provide excellent patient service in both English and

Qualifications

• Must be bilingual in English and Spanish.
• Minimum of 2 years of insurance experience within the last 4 years.
• Basic computer skills and computer proficiency.
• Knowledge of medical terminology.
• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.
• Ability to multitask and stay organized in a fast-paced medical office.
• Professional, patient, and pleasant demeanor.
• Strong decision-making and problem-solving skills.

Responsibilities

• Answer multi-line phones, direct calls, take messages, and provide clinic directions.
• Schedule and reschedule patient appointments.
• Schedule specialized procedures and minor office surgeries.
• Check out patients, process charges, schedule follow-up appointments, and collect outstanding copayments.
• Verify insurance coverage and enter or update patient demographic information.
• Maintain physician schedules and ensure appointment information is accurate.
• Process patient payments and answer the payment line.
• Maintain the cash drawer and daily cash logbook.
• Batch out payments and reconcile the cash drawer at the end of each day.
• Secure daily cash deposits according to office procedures.
• Submit the cash logbook to the bookkeeping manager each Friday.
• Assist with patient referrals as needed; provide reception desk coverage when necessary.
• Communicate professionally with patients in both English and Spanish.

Skills

Bilingual

Insurance experience

Computer skills

Medical terminology

Attention to detail

Customer service

Multitasking

Professional demeanor

Decision making

Problem solving

Job description

Patient Scheduler (Bilingual)

Pay: $19.00 per hour

Schedule: Monday through Thursday, 8:00 AM to 5:00 PM; Friday, 8:00 AM to 4:00 PM

Job Type: Full Time

Patient Scheduler – Must-Have Requirements

• Bilingual in English and Spanish
• Minimum of 2 years of insurance experience within the last 4 years
• Basic computer skills and computer proficiency
• Knowledge of medical terminology
• Strong attention to detail and accuracy
• Excellent communication and customer service skills
• Ability to multitask and stay organized in a fast-paced medical office
• Professional, patient, and pleasant demeanor
• Strong decision-making and problem-solving skills

Patient Scheduler – Position Summary

We are seeking a friendly, detail-oriented Bilingual Patient Scheduler to join a medical office team. This position is responsible for scheduling and rescheduling patient appointments, answering multi-line phones, assisting with patient check-out, verifying insurance information, and collecting payments. The ideal candidate will have previous medical office and insurance experience, strong communication skills, and the ability to provide excellent patient service in both English and Spanish.

Patient Scheduler – Essential Duties & Responsibilities

• Answer multi-line phones, direct calls, take messages, and provide clinic directions
• Schedule and reschedule patient appointments
• Schedule specialized audiology procedures and minor office surgeries
• Check out patients, process charges, schedule follow-up appointments, and collect outstanding copayments
• Verify insurance coverage and enter or update patient demographic information
• Maintain physician schedules and ensure appointment information is accurate
• Process patient payments and answer the payment line
• Maintain the cash drawer and daily cash logbook
• Batch out payments and reconcile the cash drawer at the end of each day
• Secure daily cash deposits according to office procedures
• Submit the cash logbook to the bookkeeping manager each Friday
• Assist with patient referrals as neededProvide reception desk coverage when necessary
• Communicate professionally with patients in both English and Spanish

Patient Scheduler – Additional Qualifications

• Previous experience in a medical office, patient scheduling, or patient services preferred
• Familiarity with insurance verification, copayments, and patient billing procedures
• Ability to operate standard office equipment, including computers, keyboards, calculators, and copiers
• Strong organizational skills and the ability to manage multiple priorities
• Ability to maintain patient confidentiality and handle sensitive information appropriately
• Comfortable working in a standard office environment with prolonged periods of sitting and computer use

TRINITY EMPLOYMENT SPECIALISTS IS AN EQUAL OPPORTUNITY EMPLOYER