Bilingual Patient Appointment Scheduler

Resurgens Orthopaedics; Waxahachie (TX); Hybride; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Healthcare Options

Dental & Vision Insurance

401(k) with Annual EmployerCon trib ut

Résumé du poste

Resurgens Orthopaedics in Waxahachie, TX seeks a Patient Appointment Scheduler who is bilingual in English and Spanish. You will answer calls, schedule appointments, and manage referrals with a focus on accuracy and friendly service.

Ideal candidates have a high school diploma, 1+ year healthcare experience, and proficiency with Microsoft Office. You will navigate multiple software systems while delivering exceptional patient care in a collaborative team.

Qualifications

• High School Diploma/GED or equivalent experience.
• 1+ years of healthcare-related experience.
• Must be bilingual in English and Spanish.
• Knowledge of medical terminology.
• Efficient proficiency in Microsoft Office applications.
• Strong verbal and written communication skills.
• Detail oriented with organizational and time management skills.
• Ability to multitask in a high-pressure environment.
• Ability to navigate multiple software applications.

Responsabilités

• Answers incoming telephone calls and assists with scheduling and other needs.
• Participates in clinic and market education, training, and meetings as needed.
• Communicates with outside physician offices to clarify referral issues.
• Maintains knowledge of referral guidelines and privacy policies.
• Delivers quality customer service and manages referrals professionally.
• Works independently and maintains electronic patient records.
• Retains knowledge of insurance policies and procedures.
• Performs other related duties as assigned.

Connaissances

Bilingual in English and Spanish

Microsoft Office proficiency

Effective verbal and written comms

Customer service skills

Organizational and time management

Ability to multitask

Detail oriented

Formation

High School Diploma/GED

Outils

Microsoft Word

Excel

Outlook

Description du poste

Description

Patient Appointment Scheduler - Bilingual

Why Choose Us? #AOA

• Collaborative Environment: Work alongside a passionate team of healthcare professionals committed to providing exceptional patient care. Your expertise will be valued and supported.
• Work-Life Balance: We understand the importance of balance in your life. Our flexible scheduling ensures you have time for what matters most to you.
• Competitive Compensation: Enjoy a competitive salary and benefits package that reflects your skills and dedication.
• Incredible Culture: Join a workplace that fosters fairness, teamwork, and a positive atmosphere. We believe in working together to create an uplifting environment for both staff and patients.

Benefits:

• Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
• Dental & Vision Insurance
• 401(k) with Annual Employer Contributions
• Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
• Employee Assistance Program (EAP): Employer-paid support for life’s challenges
• Generous Paid Time Off:
  • Up to 2 weeks of PTO starting out. (Increases with tenure)
  • 7 paid holidays + 2 floating holidays

Responsibilities:

• Answers incoming telephone calls and assist with scheduling and other needs based on the call type.
• Participates in clinic and market education, training, and meetings as need and/or required.
• Communicate with outside physician offices when needed to clarify referral issues.
• Communicate with clinical staff promote team awareness.
• Maintains knowledge and ensures procedures are followed including referral guidelines, and policies, privacy, and confidentiality.
• Deliver quality customer service, managing the referral process professionally and in a timely manner maintaining professionalism and positive attitude with all internal and external customers/peers.
• Works independently.
• Ensure accuracy of electronic patient records; including registration information, demographics, current insurance information, specialist consults, hospitalization, ER visits, and community organizations related to their health.
• Retain and utilize knowledge of insurance policies and procedures.
• Performs other related duties as assigned.

Requirements

Requirements

• High School Diploma/GED or equivalent experience
• 1+ years of Health Care related experience
• Must be Bilingual in English and Spanish
• Knowledge of medical terminology
• Efficient proficiency in Microsoft Office applications including, Word, Excel, and Outlook
• Effective verbal and written communication skills
• Strong customer service skills
• Detailed oriented with organizational and time management skills
• Ability to perform in a highly stressful situation
• Ability to multitask
• Ability to establish effective working relationships with patients, physicians, and other medical support staff
• Ability to navigate through multiple software applications