Bilingual Patient Appointment Scheduler

Arlington Orthopedics Associates; Waxahachie (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Healthcare Options

Dental & Vision Insurance

401(k) with Annual Employer Contrib.

HSA/FSA + disability + life + AD&D

EAP

Generous PTO: Up to 2 weeks + holidays

Job summary

Arlington Orthopedics Associates is seeking a Patient Appointment Scheduler who is bilingual (English/Spanish) to manage scheduling needs, coordinate referrals, and maintain accurate patient records in a fast-paced clinic environment.

The role requires healthcare experience, strong customer service, and proficiency in Microsoft Office, with a focus on accuracy and empathy towards patients and staff.

Qualifications

• 1+ years of health care related experience.
• Must be bilingual in English and Spanish; strong communication skills.
• Efficient proficiency in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Answers incoming telephone calls and assists with scheduling and other needs based on the call type.
• Communicates with clinic staff and external offices to clarify referrals and update records.
• Maintains accurate electronic patient records including demographics, insurance, and referrals.

Skills

Bilingual English/Spanish

Customer service

Microsoft Office

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Description

Patient Appointment Scheduler - Bilingual

Why Choose Us? #AOA

• Collaborative Environment: Work alongside a passionate team of healthcare professionals committed to providing exceptional patient care. Your expertise will be valued and supported.
• Work-Life Balance: We understand the importance of balance in your life. Our flexible scheduling ensures you have time for what matters most to you.
• Competitive Compensation: Enjoy a competitive salary and benefits package that reflects your skills and dedication.
• Incredible Culture: Join a workplace that fosters fairness, teamwork, and a positive atmosphere. We believe in working together to create an uplifting environment for both staff and patients.

Benefits:

• Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
• Dental & Vision Insurance
• 401(k) with Annual Employer Contributions
• Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
• Employee Assistance Program (EAP): Employer-paid support for life's challenges
• Generous Paid Time Off
  • Up to 2 weeks of PTO starting out. (Increases with tenure)
  • 7 paid holidays + 2 floating holidays

Responsibilities:

• Answers incoming telephone calls and assist with scheduling and other needs based on the call type.
• Participates in clinic and market education, training, and meetings as need and/or required.
• Communicate with outside physician offices when needed to clarify referral issues.
• Communicate with clinical staff promote team awareness.
• Maintains knowledge and ensures procedures are followed including referral guidelines, and policies, privacy, and confidentiality.
• Deliver quality customer service, managing the referral process professionally and in a timely manner maintaining professionalism and positive attitude with all internal and external customers/peers.
• Works independently.
• Ensure accuracy of electronic patient records; including registration information, demographics, current insurance information, specialist consults, hospitalization, ER visits, and community organizations related to their health.
• Retain and utilize knowledge of insurance policies and procedures.
• Performs other related duties as assigned.

Requirements

• High School Diploma/GED or equivalent experience
• 1+ years of Health Care related experience
• Must be Bilingual in English and Spanish
• Knowledge of medical terminology
• Efficient proficiency in Microsoft Office applications including, Word, Excel, and Outlook
• Effective verbal and written communication skills
• Strong customer service skills
• Detailed oriented with organizational and time management skills
• Ability to perform in a highly stressful situation
• Ability to multitask
• Ability to establish effective working relationships with patients, physicians, and other medical support staff
• Ability to navigate through multiple software applications