Patient Scheduling Representative (Hospital)

Good Shepherd Health Care System; United States; Remote; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

Good Shepherd Health Care System is seeking a Remote Patient Access Scheduling Representative to ensure efficient daily operations, handle phone inquiries, and schedule and pre-register patients. The role includes verifying insurance, obtaining prior authorizations, collecting payments, and delivering timely messages while maintaining high service standards.

The position emphasizes accuracy in data entry, liability communication, and secure handling of patient information, with a focus on a

Qualifications

• Hospital collection experience preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Collects patient demographic and insurance information and enters into electronic patient record system.
• Schedules, cancels, and reschedules patient appointments for medical services.
• Performs pre-registration, verifies insurance coverage, referrals and authorizations; provides liability estimates and reminders.
• Takes and delivers messages per departmental guidelines in a timely manner.
• Scans insurance benefits, liability estimates, and authorizations into the EHR daily.
• Provides courteous customer service via phone (within 3 rings) to patients and providers.
• Collects co-pays or coinsurance to appropriate accounts.
• Supports hospital mission and participates in education for applicable programs (DNV).
• Performs other related duties as assigned.

Skills

Customer service

Phone etiquette

Data entry

Insurance verification

Bilingual English/Spanish

Education

High School Diploma

Job description

Remote

Overview

Employer paid benefits- Medical, Dental, and Vision.

Hourly Rate - Min: $22.93 Max: $35.12 based on experience

The Patient Access Scheduling Representative is responsible for ensuring the efficient flow in the daily operations, customer service on phones, appointment scheduling, pre-registration, collection of payments/co-payments, verifying insurance coverage, reminding patients of appointments, ensures referrals are available and prior authorizations have been completed for appointments, filing all paperwork into patient chart, correctly taking messages and ensuring their timely delivery, communicating with insurance companies to verify authorization for care and medical necessity information.

Responsibilities

Essential Job Functions:

Collects patient demographic and insurance information then accurately keys this information into the electronic patient record systems.

Accurately schedules and/or cancels and/or reschedules all patient appointments for medical services.

Completes patient pre-registration, verifying insurance coverage, referral and medical record information is available in chart at time of appointment, provides verbal patient liability estimate and reminder of scheduled appointments as needed.

Correctly takes messages either by phone, ensuring all necessary information is gathered and documented following departmental guidelines. Also ensure that the messages are delivered in a timely manner.

Scans in patient insurance benefit, patient liability estimate, and authorization information into electronic health record daily.

Provides courteous and professional customer service via phone (within 3 rings), assisting patients and providers as needed.

Collect Co-pay or Co-insurance to appropriate accounts

The employee supports the hospital mission, vision, values, policies, and procedures.

Participates in required education for DNV programs as applicable to position (reference program education curriculum).

Performs other related duties as assigned.

Qualifications

Qualifications:

• Minimum of 2 years hospital collection experience preferred.
• Bilingual and/or English Spanish speaking preferred. Ability to work with culturally diverse population.

Education

Required: High School Diploma or equivalent - Copy of Diploma/GED must be provided upon hire.

Preferred: NA

Licenses/ certifications/ registrations

Required: NA

Preferred: NA

Experience

Required: NA

Preferred: NA