Bilingual Patient Intake Specialist: Spanish/English (Hybrid)

TalentLNX LLC; San Antonio (TX); Hybrid; USD 38,000 - 46,000; Full time

Job summary

TalentLNX LLC in San Antonio, TX is hiring a Bilingual Patient Intake Representative (Spanish/English) to welcome patients by phone, collect demographics and insurance details, verify eligibility, and schedule services. The role starts onsite for training and moves to a hybrid schedule.

Fluent in Spanish and English is required, with a calm, professional phone presence. This full-time position offers a salary range of $38,000 to $46,000 per year, with standard hours and hybrid work after

Qualifications

• Fluency in spoken and written Spanish and English is required.
• Minimum 1 year of call center, front desk, or customer service experience.
• High school diploma or equivalent.
• Healthcare, insurance, or medical office experience preferred.
• Ability to navigate multiple systems while on a call.
• Accurate typing and data entry.

Responsibilities

• Answer inbound calls from patients, families, and providers in English and Spanish.
• Collect demographic, insurance, and referral information accurately.
• Verify eligibility and benefits using payer portals and phone calls.
• Schedule appointments and services based on availability and priority.
• Explain next steps, required documents, and coverage in plain language.
• Enter and update records in the electronic system in real time.
• Route clinical questions to the right nurse or provider team.
• Make outbound follow-up calls for missing information or documents.
• Translate written instructions and forms for Spanish-speaking patients.
• Meet call quality, accuracy, and handle time standards.
• Document every interaction completely.
• De-escalate frustrated callers with patience and empathy.
• Protect patient information in line with HIPAA.

Skills

Spanish

English

Education

High school diploma or equivalent

Tools

EMR/EHR systems

Job description

TalentLNX LLC in San Antonio, TX is hiring a Bilingual Patient Intake Representative (Spanish/English) to welcome patients by phone, collect demographics and insurance details, verify eligibility, and schedule services. The role starts onsite for training and moves to a hybrid schedule.

Fluent in Spanish and English is required, with a calm, professional phone presence. This full-time position offers a salary range of $38,000 to $46,000 per year, with standard hours and hybrid work after