Bilingual Patient Intake Representative (Spanish/English)

TalentLNX LLC; San Antonio (TX); Hybrid; USD 38,000 - 46,000; Full time

Job summary

TalentLNX LLC in San Antonio, TX is hiring a Bilingual Patient Intake Representative (Spanish/English) to welcome patients by phone, collect demographics and insurance details, verify eligibility, and schedule services. The role starts onsite for training and moves to a hybrid schedule.

Fluent in Spanish and English is required, with a calm, professional phone presence. This full-time position offers a salary range of $38,000 to $46,000 per year, with standard hours and hybrid work after

Qualifications

• Fluency in spoken and written Spanish and English is required.
• Minimum 1 year of call center, front desk, or customer service experience.
• High school diploma or equivalent.
• Healthcare, insurance, or medical office experience preferred.
• Ability to navigate multiple systems while on a call.
• Accurate typing and data entry.

Responsibilities

• Answer inbound calls from patients, families, and providers in English and Spanish.
• Collect demographic, insurance, and referral information accurately.
• Verify eligibility and benefits using payer portals and phone calls.
• Schedule appointments and services based on availability and priority.
• Explain next steps, required documents, and coverage in plain language.
• Enter and update records in the electronic system in real time.
• Route clinical questions to the right nurse or provider team.
• Make outbound follow-up calls for missing information or documents.
• Translate written instructions and forms for Spanish-speaking patients.
• Meet call quality, accuracy, and handle time standards.
• Document every interaction completely.
• De-escalate frustrated callers with patience and empathy.
• Protect patient information in line with HIPAA.

Skills

Spanish

English

Education

High school diploma or equivalent

Tools

EMR/EHR systems

Job description

# Bilingual Patient Intake Representative (Spanish/English)Healthcare Operations,Patient Support & Contact CentersSan Antonio, TexasNovember 2, 2026$38,000 - $46,000 / yearFull TimeHybridApplication ends: **November 30, 2026**Apply Now### Job Description**Location:** San Antonio, TX (Hybrid)We are seeking a **Bilingual Patient Intake Representative (Spanish/English)** to welcome patients by phone in English and Spanish, collect their information accurately, and get them scheduled quickly for our client. This position is a full-time, direct hire opportunity based in San Antonio, TX, onsite during training and then on a hybrid schedule. The role serves as the first voice patients and families hear, often at a stressful moment, and verifies eligibility, schedules services, and keeps records accurate and complete.This role is well aligned for a calm, friendly call center or front desk professional who is fluent in Spanish and English. The ideal candidate delivers a warm, accurate intake on every call, completes records the first time, and makes sure patients know exactly what happens next.**Responsibilities:*** Answer inbound calls from patients, families, and providers in English and Spanish* Collect demographic, insurance, and referral information accurately* Verify eligibility and benefits using payer portals and phone calls* Schedule appointments and services based on availability and priority* Explain next steps, required documents, and coverage in plain language* Enter and update records in the electronic system in real time* Route clinical questions to the right nurse or provider team* Make outbound follow-up calls for missing information or documents* Translate written instructions and forms for Spanish-speaking patients* Meet call quality, accuracy, and handle time standards* Document every interaction completely* De-escalate frustrated callers with patience and empathy* Protect patient information in line with HIPAA* Share caller feedback that could improve the patient experience**Qualifications:*** Fluency in spoken and written Spanish and English required, with a language assessment* High school diploma or equivalent required* Minimum of 1 year of call center, front desk, or customer service experience* Healthcare, insurance, or medical office experience preferred* Ability to navigate multiple systems while on a call* Accurate typing and data entry* Calm, friendly, and professional phone presence* Reliable attendance for a scheduled shift**Schedule:*** Full-time position* Monday through Friday, 8:00 AM to 5:00 PM Central, with rotating shifts until 7:00 PM* Onsite in San Antonio, TX during training, then hybrid**Salary Range:** The salary range for this position is approximately $38,000 – $46,000 annually ($18.27 – $22.12 per hour), based on experience and qualifications.**Interview Process:** Selected candidates will participate in a multi-step interview process, including an initial screening with TalentLNX followed by interviews with department leadership.---**Equal Opportunity Employer:** TalentLNX is committed to equal employment opportunity and a diverse, inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.