Bilingual Patient Financial Services Rep 4 (Hybrid/Remote)

Inova; Virginia; Hybride; USD 28 000 - 41 000; Plein temps

Avantages offerts par ce poste

Medical, dental & vision coverage

Retirement match (5%)

Education assistance up to $5,250 per/

Student loan assistance up to $10,000

Mental health support

Paid time off & parental leave

Résumé du poste

Inova Health is seeking a Patient Financial Services Representative 4 - Customer Service (Bilingual) in Virginia. The role is full-time with a hybrid schedule, Monday–Friday, 8:00am–4:30pm. Remote work is eligible for residents in specified states.

You will process claims across payer types, provide guidance to teammates, and support patient billing inquiries with a focus on accuracy and timely follow-up. Ideal candidates have an Associate Degree or 3+ years in revenue cycle or related fields

Qualifications

• Associate degree or 3 years of related experience.
• 3 years of experience in revenue cycle, finance, customer service or data analytics.

Responsabilités

• Submit clean claims the day they are received with required attachments.
• Resolve complex issues by coordinating with team members and payers.
• Review claims and initiate corrections within 24 hours of receipt.
• Handle high dollar accounts and ensure timely follow-up.

Connaissances

Bilingual

Customer service

Communication

Formation

Associate Degree

Outils

EPIC

HealthQuest

TRAC

Description du poste

Inova Health is seeking a Patient Financial Services Representative 4 - Customer Service (Bilingual) in Virginia. The role is full-time with a hybrid schedule, Monday–Friday, 8:00am–4:30pm. Remote work is eligible for residents in specified states.

You will process claims across payer types, provide guidance to teammates, and support patient billing inquiries with a focus on accuracy and timely follow-up. Ideal candidates have an Associate Degree or 3+ years in revenue cycle or related fields