Bilingual Healthcare Customer Support Specialist

Westerkamp Group, LLC; Birmingham (AL); On-site; USD 32,000 - 45,000; Full time

Job summary

Westerkamp Group, LLC in Birmingham, AL is seeking a Customer Service Representative to support Revenue Cycle Management in a healthcare setting. The role focuses on patient-focused service, confidentiality, and effective communication to assist guarantors and patients.

Successful candidates will bring strong customer service skills, flexibility, and bilingual abilities (English/Spanish) to collaborate with the team.

Qualifications

• Customer-focused service skills.
• Ability to adapt to changing calls and procedures.
• Collaborative team player with good communication.
• Proficient in explaining information clearly to patients.
• Understanding of HIPAA and confidentiality requirements.
• Bilingual in English and Spanish to assist diverse callers.

Responsibilities

• Answer telephone calls promptly and professionally.
• Use sound judgement when handling calls from upset guarantors.
• Provide patient-focused information and a positive impression of the organization.
• Maintain confidentiality of patient information and records.
• Prepare and maintain internal reports.

Skills

Customer focus

Flexibility

Teamwork

Communication

Technical capacity

HIPAA knowledge

Bilingual EN/ES

Job description

Westerkamp Group, LLC in Birmingham, AL is seeking a Customer Service Representative to support Revenue Cycle Management in a healthcare setting. The role focuses on patient-focused service, confidentiality, and effective communication to assist guarantors and patients.

Successful candidates will bring strong customer service skills, flexibility, and bilingual abilities (English/Spanish) to collaborate with the team.