Bilingual Customer Care Rep (English/Spanish)

Spherion Staffing, LLC; Birmingham (AL); On-site; USD 21,000 - 28,000; Full time

Job summary

Spherion Staffing, LLC in Hoover, AL is seeking a courteous Call Center Associate to assist patients and guarantors, answer questions, and provide information with a patient-first approach.

The role requires 1–4 years of experience, no degree required, bilingual English/Spanish, HIPAA confidentiality knowledge, and strong communication skills. Typical hours are 8:00 AM to 5:00 PM, with temp-to-hire opportunities.

Qualifications

• Customer/Client Focus
• Flexibility
• Teamwork Capacity
• Communication Proficiency
• Technical Capacity
• HIPAA and Confidentiality knowledge
• Bilingual in English/Spanish

Responsibilities

• Answer Telephone calls promptly and in a polite and professional manner
• Using sound judgement when handling calls, especially with upset guarantors
• Answer questions and offer other information to provide patient-focused service and a positive impression of the organization
• Maintains patient and family confidence by keeping all information confidential
• Internal Reports

Education

No Degree Required

Job description

Spherion Staffing, LLC in Hoover, AL is seeking a courteous Call Center Associate to assist patients and guarantors, answer questions, and provide information with a patient-first approach.

The role requires 1–4 years of experience, no degree required, bilingual English/Spanish, HIPAA confidentiality knowledge, and strong communication skills. Typical hours are 8:00 AM to 5:00 PM, with temp-to-hire opportunities.