Bilingual Patient Engagement Specialist: Care Navigator

Valeris; Iowa City (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) match

Paid Time Off

Short-Term Disability

Job summary

Valeris is a life sciences partner providing patient support and care coordination services. This role focuses on building trusted patient relationships, explaining benefits, and guiding patients through the program with compliant, compassionate communication.

You will handle enrollment, eligibility inquiries, and resource coordination while maintaining documentation in the Lynk system and adhering to SOPs. The position offers a team-driven environment with growth potential.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Healthcare customer service experience preferred.
• Ability to work an 8.5-hour shift between 8 am to 9 pm, Monday to Friday.
• Bi-lingual in English and Spanish or Chinese/Mandarin is a plus.

Responsibilities

• Build and maintain trusted relationships with patients through proactive communication.
• Ensure interactions comply with healthcare laws and regulations.
• Explain coverage options and resources to patients clearly.
• Document patient enrollment and maintain accurate records.

Skills

Customer service

Healthcare industry experience

Bilingual ability

Communication skills

Telephone etiquette

Multitasking

Education

Bachelor's degree preferred

High school diploma or GED required

Job description

Valeris is a life sciences partner providing patient support and care coordination services. This role focuses on building trusted patient relationships, explaining benefits, and guiding patients through the program with compliant, compassionate communication.

You will handle enrollment, eligibility inquiries, and resource coordination while maintaining documentation in the Lynk system and adhering to SOPs. The position offers a team-driven environment with growth potential.