Bilingual Front Desk & Patient Experience Coordinator

IBI Healthcare Institute; Tampa (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Dental insurance

Vision insurance

401k

PTO

Job summary

IBI Clinic Institute is seeking a Clinical Receptionist to join our Tampa, FL team. You will manage front-desk operations, schedule appointments, and assist patients with inquiries while supporting billing processes.

The ideal candidate is bilingual (English/Spanish preferred) with strong communication and multitasking abilities, ensuring a smooth patient journey in a fast-paced ambulatory setting.

Qualifications

• Experience in front-desk clinical reception and scheduling.
• Bilingual English/Spanish preferred.
• Proficient with EMR and telemedicine systems.
• Strong customer service and upselling abilities.

Responsibilities

• Greet and assist patients, manage intake and scheduling in English and Spanish.
• Coordinate telehealth appointments and clinic operations.
• Assist with inquiries, follow-ups, and upsell services.
• Maintain accurate patient records and billing information.
• Collaborate with clinical staff to ensure a seamless patient experience.

Skills

Sales & closing

Bilingual (EN/ES)

Communication skills

Problem-solving

Attention to detail

Administrative excellence

Scheduling & coordination

Tools

EMR systems

Telemedicine platforms

Scheduling software

Billing software

Job description

IBI Clinic Institute is seeking a Clinical Receptionist to join our Tampa, FL team. You will manage front-desk operations, schedule appointments, and assist patients with inquiries while supporting billing processes.

The ideal candidate is bilingual (English/Spanish preferred) with strong communication and multitasking abilities, ensuring a smooth patient journey in a fast-paced ambulatory setting.