Bilingual Front Desk Receptionist

IBI Clinic; Hudson (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

A Supportive Team Environment

Professional Growth

Fastest Growing Surgical Practice in 


Premium Benefits

Job summary

IBI Clinic Hudson, Florida, is seeking a Bilingual Front Desk Receptionist (Patient Ambassador) to deliver friendly, efficient patient intake and billing support in English and Spanish. This role emphasizes strong sales, social media savvy, and exceptional communication to foster a positive patient experience.

You will manage telehealth appointments, scheduling, and follow-ups while maintaining accurate records and promoting services.

Qualifications

• Fluency in English and Spanish is a plus for patient interactions.
• Experience with EMR systems and scheduling software.
• Strong focus on accurate records and client service.
• Ability to upsell services while maintaining patient focus.

Responsibilities

• Provide exceptional patient care through effective communication in English and Spanish.
• Manage telehealth appointments and clinic systems for smooth operations.
• Assist patients with inquiries, scheduling, and follow-ups while promoting services.
• Maintain accurate patient records and handle medical administrative tasks.
• Collaborate with medical staff to ensure a seamless patient experience.
• Participate in social media and marketing content initiatives.

Skills

Sales & closing

Social media savvy

Patient-centered care

Bilingual (English & Spanish)

Exceptional communication

Problem-solving & prioritization

Administrative excellence

Attention to detail

Tools

EMR software

Telemedicine platform

Job description

Bilingual Front Desk Receptionist

IBI Clinic Hudson, Florida, United States

About this position

Join Our Team as a Bilingual Front Desk Receptionist (Patient Ambassador) at IBI Clinic!

Are you passionate about providing exceptional patient care and ensuring a seamless healthcare experience? We want to learn about you!

IBI Clinic Institute is the fastest-growing and most innovative Ambulatory Surgery Center, looking for an experienced Bilingual Front Desk Receptionist to join our world-class team.

What We’re Looking For:

• STRONG SALES, CONVERSION, and CLOSING SKILLS
• Social Media Savvy - Able to capture and create social media content to drive traffic and get patients through our door
• Patient-Centered Approach - Provide exceptional, high-quality care to each patient, every day.
• Bilingual Preferred - Fluency in English and Spanish is a plus.
• Exceptional Communication Skills - Ability to engage effectively with physicians, clinical staff, and patients.
• Problem-Solving and Decision-Making Abilities - Ability to prioritize workload, meet deadlines, and develop solutions to patient needs.
• EMR Proficiency - Experience working with electronic medical records and patient scheduling systems.
• Technical Skills - Ability to learn and understand telemedicine systems, provide basic technical support, and triage issues as needed.
• Administrative Excellence - Efficiently handle patient intake, scheduling, billing, and follow-ups while ensuring a smooth patient journey.
• Attention to Detail - Maintain updated records of bookings and payments, follow up with patients, and ensure all prerequisite steps are completed for a seamless healthcare experience.

Responsibilities

• Provide exceptional patient care through effective communication and support in both English and Spanish.
• Manage telehealth appointments and ensure smooth operation of clinic systems.
• Assist patients with inquiries, scheduling, and follow-ups while promoting services through upselling.
• Maintain accurate patient records and handle medical administrative tasks efficiently.
• Collaborate with medical staff to ensure a seamless patient experience
• Passionately participate in Social Media and Marketing Content, etc.

Why Join IBI Clinic?

At IBI Clinic, we are dedicated to transforming patient care through personalized service, leading-edge treatments, and a compassionate approach.

What We Offer:

• A Supportive Team Environment - Work alongside skilled surgeons, clinical leaders, and staff in a collaborative culture.
• Professional Growth - Gain hands-on experience in a fast-paced healthcare setting with opportunities for advancement.
• Fastest Growing Surgical Practice in the Southeast - Be a part of a thriving organization making a difference in patient care.
• Premium Benefits - Medical, Life, Dental, Vision Insurances, 401k, PTO, and more!

We’re an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

IBI Clinic does not accept unsolicited resumes from recruiters or third-party agencies. No fees will be paid for unsolicited candidates submitted directly to our hiring team.