Bilingual Patient Care Navigator

Jones Advisors; Raleigh (NC); Hybride; USD 26 000 - 29 000; Plein temps

Avantages offerts par ce poste

Hybrid work schedule

Résumé du poste

Urban Ministries of Wake County – Open Door Clinic in Raleigh, NC is seeking a Patient Care Coordinator to help reduce barriers to care. Hybrid schedule combines on-site clinic teamwork with remote administrative tasks, emphasizing referrals, records, and patient navigation.

You’ll work with Athena EHR, HIPAA compliance, and bilingual English/Spanish communication to guide patients through appointments and follow-ups.

Qualifications

• Education: High School Diploma or equivalent required; degree in healthcare administration, public health, social work or related field preferred.
• Experience: Healthcare, care coordination, patient navigation or medical records background preferred.
• Tech: Experience with Electronic Health Records; Athena experience a big plus.

Responsabilités

• Lead referral workflows for specialty care and assist patients with outside scheduling.
• Manage incoming/outgoing records and HIPAA-compliant release of information.
• Schedule, track, and follow up on lab and diagnostic orders to keep care moving forward.
• Support front-office workflows during high-volume periods or team absences.
• Mentor interns/volunteers and contribute to workflow improvements.

Connaissances

Bilingual English/Spanish

Organizational skills

Excellent communication skills

HIPAA knowledge

Care coordination experience

Formation

High School Diploma or equivalent

Healthcare Admin / Public Health / Social Work degree preferred

Outils

Athena EHR

Description du poste

Urban Ministries of Wake County – Open Door Clinic in Raleigh, NC is seeking a Patient Care Coordinator to help reduce barriers to care. Hybrid schedule combines on-site clinic teamwork with remote administrative tasks, emphasizing referrals, records, and patient navigation.

You’ll work with Athena EHR, HIPAA compliance, and bilingual English/Spanish communication to guide patients through appointments and follow-ups.