Bilingual Care Coordinator

Jones Advisors; Raleigh (NC); Hybride; USD 26 000 - 29 000; Plein temps

Résumé du poste

Urban Ministries of Wake County’s Open Door Clinic in Raleigh, NC seeks a Patient Care Coordinator to improve access to care. This full-time, hybrid role combines referral management, medical records, and office coordination to support diverse patients.

Hybrid schedule with onsite clinic operations and remote administrative tasks is offered. Salary is $19-$21 per hour, commensurate with experience, managed by Jones Advisors on behalf of Urban Ministries of Wake County.

Qualifications

• Education: High School Diploma or equivalent required.
• Experience in healthcare, care coordination or medical records preferred.
• Athena EHR experience is a strong plus.
• Strong organizational, HIPAA knowledge and multitasking abilities.
• Excellent communication skills; bilingual English/Spanish a plus.
• Commitment to serving diverse populations.

Responsabilités

• Care Coordination & Patient Navigation (40%): lead referral workflows and assist with scheduling.
• Medical Records & Health Information (25%): handle releases of information and record prep in Athena EHR.
• Lab & Diagnostic Coordination (15%): schedule and follow up on orders.
• Operational Cross-Coverage (10%): support scheduling, registration and eligibility.
• Mentorship & Workflow Growth (10%): train interns/volunteers and participate in QA projects.

Connaissances

Organizational skills

HIPAA knowledge

Multitasking

Communication skills

Athena EHR

Bilingual English/Spanish

Formation

High School Diploma or equivalent

Healthcare Admin degree preferred

Outils

Athena EHR

Description du poste

Urban Ministries of Wake County - Open Door Clinic

Raleigh, NC | Full-Time

Salary: $19-21.00 per hour, based on directly related experience

Recruitment managed by Jones Advisors on behalf of Urban Ministries of Wake County

Are you passionate about breaking down barriers to care, keeping health systems connected, and making a real difference in patients' lives? We’re looking for an organized, compassionate Patient Care Coordinator to join our team.

Why You’ll Love This Role

• Real Impact: You’ll directly reduce healthcare barriers (transportation, language, financial) and help patients get the care they need beyond the clinic walls.
• Dynamic, Multi-Faceted Work: From referral management to front-office collaboration, no two days are the same.
• Hybrid Flexibility: Enjoy a hybrid schedule combining hands-on onsite teamwork with remote days for focused administrative tasks.

What You’ll Do

• Care Coordination & Patient Navigation (40%): Lead referral workflows for specialty care, assist patients with outside scheduling, track work queues, and collaborate with providers, pharmacy staff, and community partners.
• Medical Records & Health Information (25%): Serve as our primary lead for incoming/outgoing records, HIPAA-compliant Release of Information requests, and record prepping in Athena EHR.
• Lab & Diagnostic Coordination (15%): Track, schedule, route, and follow up on lab and diagnostic orders to keep care moving forward.
• Operational Cross-Coverage (10%): Support front-office workflows (scheduling, registration, eligibility) during high-volume periods or team absences.
• Mentorship & Workflow Growth (10%): Help train interns and volunteers, refine clinic operating procedures, and participate in quality improvement projects.

What We’re Looking For

• Education: High School Diploma or equivalent required (Degree in Healthcare Admin, Public Health, Social Work, or related field preferred).
• Experience: Background in healthcare, care coordination, patient navigation, or medical records strongly preferred.
• Tech-Savvy: Experience with Electronic Health Records required (Athena experience is a big plus!).
• Skills: Strong organizational skills, HIPAA knowledge, multi-tasking ability, and top-notch communication skills.
• Heart for Service: A commitment to working with diverse populations and advocating for patient needs.
• Bilingual skills (English/Spanish)

Work Schedule & Location

• Status: Full-Time
• Format: Hybrid (Regular onsite presence for clinic operations, with remote flexibility for administrative, tracking, and follow-up tasks as approved by the Clinic Manager).

Jones Advisors is managing the recruitment process for this position on behalf of Urban Ministries of Wake County. Candidates selected to move forward will be contacted by a member of the Jones Advisors recruiting team.

Urban Ministries of Wake County is an Equal Opportunity Employer.