Bilingual Patient Care Liaison — Intake & Onboarding

AccentCare, Inc.; New York (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off and holidays

401(k) company match

Flexible spending and health savings

Job summary

AccentCare, Inc. is seeking an Intake/Patient Care Liaison in Brooklyn, NY. The role involves serving as the primary contact for new client referrals, coordinating onboarding, and ensuring timely care coordination. Office location is the Brooklyn Office; schedule is Monday–Friday, 9:00am–5:00pm.

The position requires 1–3 years of experience, a High School or GED, and bilingual English/Spanish proficiency. This is a full-time, on-site role with benefits and room for professional growth.

Qualifications

• High School or GED required.
• 1 - 3 years of experience.
• Bi-Lingual English/Spanish Required

Responsibilities

• Serve as the primary point of contact for new client referrals and service requests.
• Monitor intake systems and accept new cases promptly, ensuring timely assignment to care coordination teams.
• Verify insurance eligibility, authorizations, and client information to support uninterrupted care.
• Process referrals and authorizations accurately within established deadlines.
• Prepare daily recovery reports and communicate care updates to clients.
• Coordinate onboarding activities, including welcome calls and verification of demographic, insurance, and emergency contact information.
• Assign caregivers to new cases and confirm schedules, service details, and client needs.
• Facilitate smooth transitions between intake, scheduling, and ongoing care management teams.
• Provide exceptional customer service by responding to client, caregiver, and partner inquiries.
• Support scheduling activities and maintain accurate documentation in the EMR system.
• Collaborate with internal departments to prevent service disruptions.
• Assist with eligibility audits, authorization renewals, and continuity of care planning.
• Track admission and referral outcomes and identify trends to support operational improvements.
• Conduct client satisfaction and follow-up calls to ensure a positive care experience.
• Provide administrative and operational support to Patient Care Coordinators and Client Service Managers as needed.

Skills

Bilingual English/Spanish

Education

High School or GED

Job description

AccentCare, Inc. is seeking an Intake/Patient Care Liaison in Brooklyn, NY. The role involves serving as the primary contact for new client referrals, coordinating onboarding, and ensuring timely care coordination. Office location is the Brooklyn Office; schedule is Monday–Friday, 9:00am–5:00pm.

The position requires 1–3 years of experience, a High School or GED, and bilingual English/Spanish proficiency. This is a full-time, on-site role with benefits and room for professional growth.