Bilingual Patient Care Coordinator & Front Desk

Active Life Physical Therapy LLC; Clifton (NJ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

401(k) matching

Company parties

Job summary

Active Life Physical Therapy LLC in Clifton, NJ is hiring a Patient Care Coordinator / Front Desk Receptionist. The role requires bilingual English/Spanish skills, medical office experience, and proficiency in Microsoft Excel.

You will handle patient check-in/out, scheduling, insurance verification, and payments while maintaining HIPAA compliance and patient records. Join a patient-centered outpatient clinic that emphasizes organization, customer service, and accurate data management.

Qualifications

• Minimum 1 year of experience in a medical office, physical therapy clinic, or healthcare setting.
• Bilingual in English and Spanish is required.
• Proficiency in Microsoft Excel is required.
• High school diploma or equivalent.
• Strong computer and data entry skills.
• Excellent communication and customer service skills.
• Ability to multitask in a busy medical office.
• Strong attention to detail and organizational skills.
• Dependable, punctual, and professional.

Responsibilities

• Greet patients professionally and provide excellent customer service.
• Manage patient check-in and check-out procedures.
• Answer telephone calls and respond to patient inquiries.
• Communicate effectively with English- and Spanish-speaking patients.
• Assist patients with intake paperwork and registration.
• Maintain an organized and professional front desk.
• Schedule, confirm, reschedule, and cancel patient appointments.
• Coordinate physical and occupational therapy schedules.
• Verify insurance eligibility, benefits, and patient financial responsibilities.
• Track referrals, insurance authorizations, and approved visits.
• Collect copayments, deductibles, and outstanding balances.
• Communicate with insurance companies and billing personnel.
• Maintain accurate electronic medical records and administrative documentation.
• Create, update, and maintain Excel spreadsheets for scheduling and reporting.
• Process patient payments using credit cards and other accepted methods.
• Reconcile daily payments and maintain transaction records.
• Support HIPAA compliance and confidential handling of patient information.

Skills

Customer service

English/Spanish bilingual

Communication

Multitasking

Attention to detail

Organization

Teamwork

Education

High school diploma

Tools

Microsoft Excel

Credit card terminals / POS systems

EMR systems

Scheduling software

Job description

Active Life Physical Therapy LLC in Clifton, NJ is hiring a Patient Care Coordinator / Front Desk Receptionist. The role requires bilingual English/Spanish skills, medical office experience, and proficiency in Microsoft Excel.

You will handle patient check-in/out, scheduling, insurance verification, and payments while maintaining HIPAA compliance and patient records. Join a patient-centered outpatient clinic that emphasizes organization, customer service, and accurate data management.