Bilingual Medical Receptionist (EN/ES) - Front Desk

Sportscare Physical Therapy; Hoboken (NJ); On-site; USD 25,000 - 34,000; Full time

Job summary

SportsCare Physical Therapy in Hoboken, NJ is seeking a Front Desk Medical Receptionist who is bilingual (English/Spanish) to join our team. The role centers on greeting patients, scheduling appointments, handling registrations and payments, and coordinating with clinical staff to ensure smooth clinic operations.

You will be the first point of contact, delivering a welcoming experience, managing phone and email inquiries, and maintaining accurate patient records while upholding privacy and

Qualifications

• High school diploma or equivalent (additional education or certification in healthcare administration is a plus).
• Previous experience in a medical or healthcare receptionist role is preferred.
• Strong interpersonal and communication skills, with an emphasis on professionalism and empathy.
• Exceptional organizational and multitasking abilities.
• Proficiency in using computer software, including electronic health record (EHR) systems and Microsoft Office.
• Knowledge of medical terminology and insurance procedures is advantageous .
• Commitment to patient privacy and confidentiality.
• Friendly, approachable, and customer-focused attitude.
• Competitive salary and benefits package.
• Opportunities for professional growth and advancement.
• Supportive and collaborative work environment.
• The chance to make a meaningful impact on patients' healthcare experiences.

Responsibilities

• Greet and assist patients with a warm and professional demeanor, providing information and answering questions.
• Manage the scheduling of patient appointments, coordinating with the clinical team to ensure efficient and timely care delivery.
• Collect and verify patient information, insurance details, and medical history accurately. Ensure all required forms and documentation are completed.
• Efficiently check patients in for their appointments, collect payments, and process insurance information. Provide receipts and schedules for follow-up visits.
• Answer and direct phone calls, respond to patient emails, and address inquiries and concerns effectively and professionally.
• Maintain organized patient records and ensure they comply with all relevant regulations. File, update, and retrieve records as needed.
• Assist in obtaining any necessary authorizations or referrals.
• Assist with general office tasks, such as data entry, maintaining office supplies, and keeping the reception area tidy and welcoming.

Skills

Interpersonal skills

Organization

Customer service

Education

High school diploma

Tools

EHR systems

Microsoft Office

Job description

SportsCare Physical Therapy in Hoboken, NJ is seeking a Front Desk Medical Receptionist who is bilingual (English/Spanish) to join our team. The role centers on greeting patients, scheduling appointments, handling registrations and payments, and coordinating with clinical staff to ensure smooth clinic operations.

You will be the first point of contact, delivering a welcoming experience, managing phone and email inquiries, and maintaining accurate patient records while upholding privacy and