Bilingual Patient Care Coordinator — Front Desk

Health Quarters, Inc.; Beverly (MA); Híbrido; USD 34.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance (75% employer paid)

Dental and vision insurance

Vacation (2 weeks) and sick (2 weeks)

Retirement plan (3% match)

Self-care benefit reimbursement

Education reimbursement and more!

Descripción de la vacante

HealthQ is seeking a full-time Patient Care Coordinator (Front Desk) to support health centers with patient check-in/check-out, payments, and registration. You will inform patients about income-based discounts and assist with the Discounted Care application, while triaging calls and maintaining patient data in athenahealth.

Responsibilities include collecting copays, handling insurance benefits, coordinating referrals, and liaising with financial assistance funds.

Formación

• At least two years of customer service or health services experience.
• High School diploma or equivalent.
• Bi-lingual in English and Spanish preferred.

Responsabilidades

• Greet patients in a courteous, respectful, caring manner.
• Check-in/check-out patients, collecting money at time of service, and registering patients.
• Collect copays and unpaid balance amounts and set up payment plans
• Inform patients about the availability of discounts based on income and MA Department of Public Health coverage in specific situations
• Assist patients in completing the Application for Discounted Care.
• Answer incoming calls and text messages for three health centers and triage appropriately.
• Obtain and document patient and appointment information in the electronic health record system (athenahealth).
• Communicate effectively and sensitively to patients from a wide range of backgrounds and ages.
• Maintain confidentiality and exercise sensitivity and a non-judgmental manner in dealing with sexuality and sensitive issues with clients.
• Encourage collection of feedback from patients via completion of patient satisfaction surveys.
• Enter referrals as received.
• Contact patients on upcoming schedule lists daily to reduce no-shows.
• Conduct verification of insurance benefits and document insurance coverage accordingly.
• Assist patients with HMO plans in obtaining referrals.
• Act as a liaison between patients and financial assistance funds (abortion, gender-affirming, etc.); notify the finance department of pledges as confirmed.

Conocimientos

Customer service

Bilingual EN/ES

Educación

High School Diploma

Descripción del empleo

HealthQ is seeking a full-time Patient Care Coordinator (Front Desk) to support health centers with patient check-in/check-out, payments, and registration. You will inform patients about income-based discounts and assist with the Discounted Care application, while triaging calls and maintaining patient data in athenahealth.

Responsibilities include collecting copays, handling insurance benefits, coordinating referrals, and liaising with financial assistance funds.