Patient Care Coordinator — Reproductive Health Front Desk

HealthQ; Beverly (MA); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Health insurance (75% employer paid)

Dental and vision insurance

Vacation (2 weeks) and sick (2 weeks)

Retirement plan (3% match)

Self-care benefit reimbursement

Education reimbursement and more!

Job summary

HealthQ, a nonprofit organization focused on reproductive health, seeks a full-time Patient Care Coordinator (Front Desk) to support operations across its North Shore centers. The role includes patient check-in/out, collecting payments, and registering patients while upholding high standards of service and confidentiality.

The position emphasizes compassionate communication with diverse patients, handling billing workflows, and facilitating access to discounted care and insurance processes.

Qualifications

• At least two years of customer service and/or health and human services experience.
• High School Diploma or the equivalent.
• Bi-lingual in English and Spanish preferred.

Responsibilities

• Greet patients courteously and warmly.
• Handle patient check-in/check-out, collect payments, and register patients.
• Collect copays and set up payment plans.
• Inform patients about discounts and MA coverage options.
• Assist patients with the Discounted Care application.
• Answer calls and messages for three centers and triage.
• Enter patient and appointment details in athenahealth.
• Maintain confidentiality and provide non-judgmental care.
• Encourage patient satisfaction feedback.
• Verify insurance benefits and document coverage.
• Assist patients with referrals; coordinate with financial assistance funds.

Skills

Customer service experience

Communication skills

Bilingual: English/Spanish

Education

High School Diploma

Job description

HealthQ, a nonprofit organization focused on reproductive health, seeks a full-time Patient Care Coordinator (Front Desk) to support operations across its North Shore centers. The role includes patient check-in/out, collecting payments, and registering patients while upholding high standards of service and confidentiality.

The position emphasizes compassionate communication with diverse patients, handling billing workflows, and facilitating access to discounted care and insurance processes.