Bilingual Patient Care Coordinator – Dental Office

Sonrava Health; Oakland (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare Benefits

Paid time Off

401(k)

Employee Assistance Program

Job summary

Western Dental Services, Inc. in Oakland is seeking a Patient Care Coordinator to greet patients, introduce them to the office, coordinate treatment services, and cultivate lasting relationships.

The role requires excellent communication, a genuine passion for outstanding customer service, and a talent for sales, with bilingual Spanish preferred. The PCC will maintain patient records, manage scheduling, and assist with insurance coverage discussions.

Qualifications

• High school diploma or equivalent required.
• At least 2 years of customer service or sales experience, preferably in a healthcare or dental setting.
• Experience with dental practice management software such as Denticon/Dentrix preferred.
• Excellent communication skills to interact with patients, office staff, and third party stakeholders.
• Attention to detail in maintaining patient records and managing financial transactions.

Responsibilities

• Greet and welcome patients in a timely, professional and engaging manner
• Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff
• Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options
• Contact patients to follow up on visits and to build lasting patient relationsships
• Ensure compliance with health, privacy, and safety regulations
• Travel as needed for training and to perform job functions

Skills

Customer service

Sales

Communication

Attention to detail

Education

High school diploma or equivalent

Tools

Denticon

Dentrix

Job description

Western Dental Services, Inc. in Oakland is seeking a Patient Care Coordinator to greet patients, introduce them to the office, coordinate treatment services, and cultivate lasting relationships.

The role requires excellent communication, a genuine passion for outstanding customer service, and a talent for sales, with bilingual Spanish preferred. The PCC will maintain patient records, manage scheduling, and assist with insurance coverage discussions.