Patient Care Coordinator - Bilingual (Spanish)

Sonrava Health; Oakland (CA); Presencial; USD 42 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Healthcare Benefits

Paid time Off

401(k)

Employee Assistance Program

Resumo da oferta

Western Dental Services, Inc. in Oakland is seeking a Patient Care Coordinator to greet patients, introduce them to the office, coordinate treatment services, and cultivate lasting relationships.

The role requires excellent communication, a genuine passion for outstanding customer service, and a talent for sales, with bilingual Spanish preferred. The PCC will maintain patient records, manage scheduling, and assist with insurance coverage discussions.

Qualificações

• High school diploma or equivalent required.
• At least 2 years of customer service or sales experience, preferably in a healthcare or dental setting.
• Experience with dental practice management software such as Denticon/Dentrix preferred.
• Excellent communication skills to interact with patients, office staff, and third party stakeholders.
• Attention to detail in maintaining patient records and managing financial transactions.

Responsabilidades

• Greet and welcome patients in a timely, professional and engaging manner
• Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff
• Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options
• Contact patients to follow up on visits and to build lasting patient relationsships
• Ensure compliance with health, privacy, and safety regulations
• Travel as needed for training and to perform job functions

Conhecimentos

Customer service

Sales

Communication

Attention to detail

Formação académica

High school diploma or equivalent

Ferramentas

Denticon

Dentrix

Descrição da oferta de emprego

Overview

We are looking for a Patient Care Coordinator to join the team!

The Patient Care Coordinator (PCC) serves as the key liaison for our patients and ensures a seamless and welcoming experience. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. The PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales.

Bilingual Spanish

Responsibilities

Responsibilities

• Greet and welcome patients in a timely, professional and engaging manner


• Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff


• Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options


• Contact patients to follow up on visits and to build lasting patient relationsships


• Ensure compliance with health, privacy, and safety regulations


• Travel as needed for training and to perform job functions

Benefits for FT Employees

• Healthcare Benefits (Medical, Dental, Vision)


• Paid time Off


• 401(k)


• Employee Assistance Program

Qualifications

Qualifications

• Minimum of high school diploma or equivalent required


• At least 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting


• Experience with dental practice management software such as Denticon/Dentrix preferred


• Excellent communication skills to interact with patients, office staff, and third party stakeholders


• Attention to detail in maintaining patient records and managing financial transactions

Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.