Bilingual Patient Care Coordinator (Spanish)

Sonrava Health; San Mateo (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Healthcare benefits (Medical, Dental,

Vision)

Paid time Off

401(k)

Employee Assistance Program

Job summary

Western Dental Services, Inc. is seeking a Patient Care Coordinator to join our team. The PCC will be the primary liaison for patients, greeting them warmly, guiding them through office introductions and coordinating treatment services to ensure a welcoming experience.

The role requires exceptional communication, a customer-service mindset, and a knack for sales. Responsibilities include scheduling, discussing treatments and insurance, and building lasting patient relationships while maintaining

Qualifications

• Minimum high school diploma or equivalent required.
• At least 2 years of customer service, sales or receptionist experience in healthcare/dental setting preferred.
• Experience with dental practice management software such as Denticon/Dentrix preferred.
• Excellent communication skills to interact with patients, staff and third-party stakeholders.

Responsibilities

• Greet and welcome patients in a professional and engaging manner.
• Maintain a productive daily schedule and coordinate appointments with patients and staff.
• Explain treatments, costs, insurance coverage and payment options to patients.
• Follow up with patients to build lasting relationships.
• Ensure compliance with health, privacy and safety regulations.
• Travel as needed for training and to perform job functions.

Skills

Customer service

Sales

Communication

Front desk

Education

High school diploma or equivalent

Tools

Denticon/Dentrix

Job description

Overview

We are looking for a Patient Care Coordinator to join the team!

The Patient Care Coordinator (PCC) serves as the key liaison for our patients and ensures a seamless and welcoming experience. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. The PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales.

Responsibilities

• Greet and welcome patients in a timely, professional and engaging manner
• Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff
• Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options
• Contact patients to follow up on visits and to build lasting patient relationships
• Ensure compliance with health, privacy, and safety regulations
• Travel as needed for training and to perform job functions

Benefits for FT Employees

• Healthcare Benefits (Medical, Dental, Vision)
• Paid time Off
• 401(k)
• Employee Assistance Program

Qualifications

• Minimum of high school diploma or equivalent required
• At least 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting
• Experience with dental practice management software such as Denticon/Dentrix preferred
• Excellent communication skills to interact with patients, office staff, and third party stakeholders
• Attention to detail in maintaining patient records and managing financial transactions

Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.