Bilingual Patient Care Contact Center Specialist - Remote

VLBPEARL CORP

Miami (FL)

Remote

USD 21,000 - 30,000

Full time

14 days+

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Job summary

VLBPEARL CORP is seeking a bilingual healthcare call center specialist to handle inbound calls for scheduling, eligibility verification, and billing inquiries. You will enter appointments in Cerner/EPIC, explain billing details, and coordinate with Revenue Cycle to resolve issues in a remote full-time environment.

The role requires 1–3 years in healthcare contact centers, fluency in English and Haitian Creole, and strong MS Office skills.

Qualifications

Bilingual fluency in English and Haitian Creole is required.
1–3 years in healthcare contact center, patient access, or revenue cycle role.
Typing speed of at least 30 WPM with 90% accuracy.

Responsibilities

Handle inbound calls for appointment scheduling, rescheduling, and cancellations.
Verify demographics, insurance eligibility, and referral requirements.
Enter and update appointments in Cerner/EPIC or equivalent scheduling platforms.
Respond to billing inquiries including statements, EOBs, insurance claims, and payment options.
Explain co-pays, deductibles, coinsurance, and out-of-pocket balances clearly to patients.
Coordinate with Revenue Cycle, Billing, and Insurance to resolve disputes.
Deliver culturally sensitive service and de-escalate difficult calls.
Meet KPIs for call handle time, first-call resolution, quality, and patient satisfaction.