Bilingual Remote Call Center Specialist - Scheduling & Care

Community Health Center, Inc.; Connecticut; Remote; USD 26,000 - 37,000; Full time

Job summary

Community Health Center, Inc. is seeking a Call Center Specialist to provide consistent, high-quality service to staff and patients. You will own calls, schedule appointments, relay messages to the clinical team, and answer medication refill questions with confidentiality and efficiency.

You will demonstrate strong data entry skills, knowledge of insurance billing, and a commitment to ongoing competency in a remote or hybrid role, working East Coast hours.

Qualifications

• Bilingual English & Spanish required.
• Associate's degree required.
• Experience in a Call Center or busy phone system.
• Electronic appointment scheduling experience.
• Strong customer service experience.
• Excellent verbal communication skills.
• Proven ability to multi-task.
• Remote workers must live in the United States.

Responsibilities

• Take ownership of calls to improve customer experience and build relationships.
• Schedule appointments and relay messages to clinical staff.
• Answer questions about medication refills and general inquiries.
• Perform proficient data entry with attention to confidentiality.
• Maintain and improve job-specific competencies and support team goals.

Skills

Bilingual EN/ES

Customer service

Verbal communication

Multi-tasking

Data entry

Education

Associate's degree

Job description

Community Health Center, Inc. is seeking a Call Center Specialist to provide consistent, high-quality service to staff and patients. You will own calls, schedule appointments, relay messages to the clinical team, and answer medication refill questions with confidentiality and efficiency.

You will demonstrate strong data entry skills, knowledge of insurance billing, and a commitment to ongoing competency in a remote or hybrid role, working East Coast hours.