Patient Contact Center Associate

VLBPEARL CORP; Miami (FL); A distancia; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

VLBPEARL CORP is seeking a bilingual healthcare call center specialist to handle inbound calls for scheduling, eligibility verification, and billing inquiries. You will enter appointments in Cerner/EPIC, explain billing details, and coordinate with Revenue Cycle to resolve issues in a remote full-time environment.

The role requires 1–3 years in healthcare contact centers, fluency in English and Haitian Creole, and strong MS Office skills.

Formación

• Bilingual fluency in English and Haitian Creole is required.
• 1–3 years in healthcare contact center, patient access, or revenue cycle role.
• Typing speed of at least 30 WPM with 90% accuracy.

Responsabilidades

• Handle inbound calls for appointment scheduling, rescheduling, and cancellations.
• Verify demographics, insurance eligibility, and referral requirements.
• Enter and update appointments in Cerner/EPIC or equivalent scheduling platforms.
• Respond to billing inquiries including statements, EOBs, insurance claims, and payment options.
• Explain co-pays, deductibles, coinsurance, and out-of-pocket balances clearly to patients.
• Coordinate with Revenue Cycle, Billing, and Insurance to resolve disputes.
• Deliver culturally sensitive service and de-escalate difficult calls.
• Meet KPIs for call handle time, first-call resolution, quality, and patient satisfaction.

Conocimientos

Bilingual English/Creole

Healthcare customer service

MS Office proficiency

Herramientas

Cerner

EPIC

Descripción del empleo

Job Description BILINGUAL FLUENCY REQUIRED — candidates must be fluent (oral & written) in the following language pairs:

• English & Haitian Creole

WHAT YOU'LL DO

• Handle inbound calls for appointment scheduling, rescheduling, and cancellations across specialties.
• Verify patient demographics, insurance eligibility, and referral requirements.
• Accurately enter and update appointments in scheduling platforms (Cerner / EPIC or equivalent).
• Respond to billing inquiries, including statements, EOBs, insurance claims, and payment options.
• Explain co-pays, deductibles, coinsurance, and out-of-pocket balances clearly to patients.
• Coordinate with Revenue Cycle, Billing, and Insurance departments to resolve disputes.
• Deliver culturally sensitive service and de-escalate difficult calls with professionalism.
• Meet KPIs for call handle time, first-call resolution, quality, and patient satisfaction.

WHAT YOU BRING

• 1-3 years of experience in a healthcare contact center, patient access, or revenue cycle role.
• Hands-on experience with scheduling platforms such as Cerner / EPIC.
• Working knowledge of medical billing terminology: CPT codes, ICD-10, EOBs, prior authorizations.
• Familiarity with HIPAA regulations and PHI protection requirements.
• Proficiency in MS Office (Word, Excel, Outlook) and ability to navigate multiple systems at once.
• Typing speed of at least 30 WPM with 90%+ accuracy.
• Willingness to work rotational shifts, including evenings, weekends, and holidays.

POSITION DETAILS

Work Type: Full-Time | Rotational Shifts | Environment: Remote