Bilingual Info Desk Operator (Spanish/English)

U.S. Department of Veterans Affairs; San Juan (PR); On-site; USD 32,000 - 42,000; Full time

Job summary

The U.S. Department of Veterans Affairs—San Juan VA Healthcare System is seeking a Telephone Operator to serve as a frontline contact point for patients and the community.

This on-site role handles a full range of calls, routes inquiries, and supports emergency communications across several clinics. Responsibilities include greeting visitors, providing facility directions, monitoring alarms, and maintaining calm, professional conduct in high-volume, stressful situations.

Qualifications

• FLUENCY: English language – both spoken and written.
• SPANISH LANGUAGE REQUIREMENT: Fluency in Spanish – speaking, listening, reading, and writing.
• EDUCATION: Two years of education beyond high school in any field; transcripts required.

Responsibilities

• Operates a telephone system handling local and long-distance calls.
• Maintains a Veteran-centered customer service approach.
• Greets customers at the Information Desk and provides accurate facility information.
• Monitors the Patient Assistance Alarm Board and reports alarms as needed.
• Performs emergency announcements and reports to Police Dispatch and supervisor.
• Works Monday–Friday 8:00am–4:30pm with potential rotation for weekends/holidays.

Skills

English proficiency

Spanish proficiency

Customer service

Education

Two years of education beyond high school

Job description

The U.S. Department of Veterans Affairs—San Juan VA Healthcare System is seeking a Telephone Operator to serve as a frontline contact point for patients and the community.

This on-site role handles a full range of calls, routes inquiries, and supports emergency communications across several clinics. Responsibilities include greeting visitors, providing facility directions, monitoring alarms, and maintaining calm, professional conduct in high-volume, stressful situations.