Bilingual Patient Access Specialist (Spanish/English)

Baptist Neighborhood Hospital; San Antonio (TX); On-site; USD 19,000 - 30,000; Part time

Job summary

Emerus is seeking a Patient Access Specialist in a part-time role at a Zarzamora-area facility in San Antonio. You will facilitate patient tracking and billing, verify demographics, secure payments, and maximize hospital reimbursement.

You will work to provide excellent customer service, ensure proper patient identification, and support admissions with accurate data entry and documentation across the revenue cycle. Bilingual ability may be required in some markets.

Qualifications

• High School Diploma or GED is required.
• 2 years of patient registration and insurance verification experience in a health care setting is preferred.
• Emergency Department registration experience is strongly preferred.
• Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors is required.
• Basic understanding of medical terminology.
• Excellent customer service.
• Working knowledge of MS Office (MS Word, Excel and Outlook) is strongly preferred.
• Position requires fluency in English; written and oral communication.
• Fluency in both English & Spanish is a requirement in the El Paso Market.
• Pennsylvania Candidates: Act 33 and Act 73 clearances may be required before start date.

Responsibilities

• Maintain compliance with EMTALA, DNV, HIPAA and all applicable regulations in Admissions and Medical Records handling.
• Provide excellent customer service and build quality relationships.
• Identify and triage patients at hospital arrival to ensure patient safety.
• Answer phone calls professionally and relay messages to appropriate staff.
• Obtain signatures on required forms and consents.
• Enter complete and accurate demographic information to facilitate revenue cycle processing.
• Verify insurance benefits and confirm correct payor and plan in the system.
• Obtain required insurance authorizations.
• Maximize collection efficiency by pursuing payments at the time of service.
• Scan registrations and clinical documents into the system and maintain medical records.
• Coordinate patient transfers to other hospitals when needed.
• Respond to medical record requests from patients, physicians and hospitals.
• Maintain cash drawer according to policies.
• Maintain logs of patients, payments, transfers and admissions.
• Maintain visitor/vendor logs.

Skills

Customer service

Communication

Attention to detail

Education

High School Diploma or GED

Tools

MS Office

Job description

Emerus is seeking a Patient Access Specialist in a part-time role at a Zarzamora-area facility in San Antonio. You will facilitate patient tracking and billing, verify demographics, secure payments, and maximize hospital reimbursement.

You will work to provide excellent customer service, ensure proper patient identification, and support admissions with accurate data entry and documentation across the revenue cycle. Bilingual ability may be required in some markets.