Bilingual Patient Access Specialist - Spanish/English

Cumberland Valley Business Alliance; Keystone (NE); On-site; USD 34,000 - 42,000; Full time

Job summary

Keystone Health in Keystone, NE, is seeking a Bilingual Patient Access Representative to connect Spanish-speaking patients with providers and deliver exceptional service.

You will schedule appointments via telephone, Solutionreach, and the EMR, reschedule as needed, handle referrals, assist with patient communications and mailings, and support projects during slower periods. This role requires English/Spanish fluency and a high school diploma.

Qualifications

• High School Diploma or GED required.
• Fully fluent in English/Spanish.
• Healthcare experience preferred.
• Experience with multi-line phone systems and computer apps.
• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced office environment.

Responsibilities

• Schedule appointments through multiple channels, including telephone, Solutionreach, and the EMR system.
• Reschedule appointments as needed and process incoming referrals.
• Assist with patient communications and mailings.
• Support departmental projects during periods of lower call volume.

Skills

Bilingual English/Spanish

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma or GED

Tools

Multi-line telephone systems

EMR systems

Solutionreach

Job description

Keystone Health in Keystone, NE, is seeking a Bilingual Patient Access Representative to connect Spanish-speaking patients with providers and deliver exceptional service.

You will schedule appointments via telephone, Solutionreach, and the EMR, reschedule as needed, handle referrals, assist with patient communications and mailings, and support projects during slower periods. This role requires English/Spanish fluency and a high school diploma.