BILINGUAL PATIENT ACCESS REPRESENTATIVE

Cumberland Valley Business Alliance; Keystone (NE); On-site; USD 34,000 - 42,000; Full time

Job summary

Keystone Health in Keystone, NE, is seeking a Bilingual Patient Access Representative to connect Spanish-speaking patients with providers and deliver exceptional service.

You will schedule appointments via telephone, Solutionreach, and the EMR, reschedule as needed, handle referrals, assist with patient communications and mailings, and support projects during slower periods. This role requires English/Spanish fluency and a high school diploma.

Qualifications

• High School Diploma or GED required.
• Fully fluent in English/Spanish.
• Healthcare experience preferred.
• Experience with multi-line phone systems and computer apps.
• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced office environment.

Responsibilities

• Schedule appointments through multiple channels, including telephone, Solutionreach, and the EMR system.
• Reschedule appointments as needed and process incoming referrals.
• Assist with patient communications and mailings.
• Support departmental projects during periods of lower call volume.

Skills

Bilingual English/Spanish

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma or GED

Tools

Multi-line telephone systems

EMR systems

Solutionreach

Job description

At Keystone Health, we aspire for you to feel empowered and fulfilled as you work towards our shared mission of delivering heartfelt care. Earn a living where your heart truly belongs.

Keystone Patient Access Center is seeking a motivated individual who is a team player with a strong desire and willingness to learn.

The Bilingual Patient Access Representative serves as a vital connection between our Spanish speaking patients and healthcare providers by delivering exceptional customer service and scheduling support.

Responsibilities include scheduling appointments through multiple communication channels, including telephone, Solutionreach, and the electronic medical record (EMR) system.

Additional duties include rescheduling appointments as needed, processing incoming referrals, assisting with patient communications and mailings, and supporting departmental projects during periods of lower call volume.

Qualifications

• High School Diploma or GED required
• Fully fluent in all areas of English/Spanish required
• Previous experience in a healthcare setting strongly preferred
• Experience using multi-line telephone systems and computer applications
• Excellent customer service and communication skills
• Strong organizational skills and attention to detail
• Ability to multitask and work effectively in a fast-paced office environment

Keystone Health is an Equal Opportunity Employer