Bilingual Patient Access Specialist - Benefits & Enrollment

AssistRx, Inc.; Orlando (FL); On-site; USD 29,000 - 36,000; Full time

Job summary

AssistRx, Inc. is seeking a Bilingual Patient Access Specialist to support Spanish-speaking clients and work in both Spanish and English. Responsibilities include processing applications, introducing the assistance program, navigating reimbursement issues, and entering patient data into the system.

The role involves benefit investigations and collaboration with insurers and healthcare providers. The ideal candidate has an AA or equivalent, fluent English/Spanish, and experience in benefit

Qualifications

• Associate degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or equivalent combination of education and experience.
• Fluency in both Spanish and English required
• Must be able to complete a language assessment within the parameters selected by AssistRx.
• Computer skills: Microsoft Office Suite.
• 2 to 4 years of benefit investigation involving the analysis and interpretation of insurance coverage preferred.
• 2 to 4 years of experience interacting with healthcare providers regarding health insurance plan requirements preferred.
• Pharmacy background/call center/health insurance or MD office experience preferred.
• Exposure to enrollment, pre-assessment & benefits' processes preferred.
• Part D claim experience preferred.

Responsibilities

• Respond to customer inquiries in both Spanish and English.
• Answers inbound calls and makes outbound calls to introduce services.
• Gathers patient data, addresses the needs of the patient and reviews insurance benefits.
• Records the call details in patient data system.
• Contacts insurers for verification of benefits.
• Handles difficult patient situations when they arise.
• Conducts follow-up with pharmacies.
• Performs other related duties as assigned by management.
• Identify and report adverse events pursuant to program requirements.
• Identify, document, and report safety information.
• May need to take and receive calls.

Skills

Bilingual Spanish/English

Microsoft Office

Education

Associate degree or equivalent

Tools

Microsoft Office Suite

Job description

AssistRx, Inc. is seeking a Bilingual Patient Access Specialist to support Spanish-speaking clients and work in both Spanish and English. Responsibilities include processing applications, introducing the assistance program, navigating reimbursement issues, and entering patient data into the system.

The role involves benefit investigations and collaboration with insurers and healthcare providers. The ideal candidate has an AA or equivalent, fluent English/Spanish, and experience in benefit