Bilingual Patient Access Advocate (Remote-Friendly)

SmithRx; Lehi (UT); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Wellness benefits

Paid Time Off

Paid Holidays

Parental Leave

401(k)

EAP

Flexible Spending Benefits

Short-term and long-term disability

Commuter Benefits

Well-stocked kitchen

Professional development

Job summary

SmithRx is seeking an Inbound Patient Access Specialist to guide members through enrollment in drug savings programs and ensure cost-effective medication access with one-call resolution. You will handle inbound calls, emails, and referrals, educate members on PBM benefits, maintain accurate documentation, and stay compliant with PHI and HIPAA in a fast-paced environment.

This hybrid role offers onsite onboarding with potential remote work after 60 days, competitive pay, comprehensive benefits,

Qualifications

• 2+ years of experience in healthcare call center environments handling inbound calls.
• Proficiency in communicating clearly with members, providers, and pharmacies.
• Knowledge of PBM systems and health insurance concepts is preferred.

Responsibilities

• Educate patient members about their pharmacy benefits and help them source medications.
• Provide support to members, providers, and pharmacies via inbound calls, email, and other channels.
• Handle enrollment inquiries in drug savings programs and strive for one-call resolution.
• Document case details accurately and maintain PHI/HIPAA compliance.
• Coordinate with providers and pharmacies to facilitate enrollment in savings programs.
• Maintain timely and empathetic communication with members and follow up as needed.

Skills

Inbound call handling

Customer service

Verbal communication

Empathy

Multitasking

Education

High School diploma or GED

Tools

Windows

MS Office

G-Suite

Salesforce

Job description

SmithRx is seeking an Inbound Patient Access Specialist to guide members through enrollment in drug savings programs and ensure cost-effective medication access with one-call resolution. You will handle inbound calls, emails, and referrals, educate members on PBM benefits, maintain accurate documentation, and stay compliant with PHI and HIPAA in a fast-paced environment.

This hybrid role offers onsite onboarding with potential remote work after 60 days, competitive pay, comprehensive benefits,