Bilingual Patient Access Specialist: Spanish/English

AssistRx, Inc.; Overland Park (KS); Vor Ort; USD 29.000 - 36.000; Vollzeit

Zusammenfassung

RXinsider LTD. is seeking a bilingual Patient Access Specialist to support Spanish-speaking clients.

The role involves processing applications, presenting the assistance program, and conducting benefit investigations, with duties spanning data entry, insurance lookups, insurer contact, and navigating complex reimbursement issues. The ideal candidate will be fluent in Spanish and English, have a relevant AA or technical education, and bring experience in benefit investigation or health insurance

Qualifikationen

• AA or equivalent from a two-year college or technical school, or related experience.
• Fluency in both Spanish and English required.
• Must be able to complete a language assessment.
• Computer skills: Microsoft Office Suite.

Aufgaben

• Respond to customer inquiries in both Spanish and English.
• Answers inbound calls and makes outbound calls to introduce services.
• Gathers patient data, addresses the needs of the patient and reviews insurance benefits.
• Records the call details in patient data system.
• Contacts insurers for verification of benefits.
• Handles difficult patient situations when they arise.
• Conducts follow-up with pharmacies.
• Performs other related duties as assigned by management.
• Identify and report adverse events pursuant to program requirements.
• Identify, document, and report safety information.
• May need to take and receive calls.

Kenntnisse

Bilingual Spanish/English

Customer support

Data entry

Communication

Microsoft Office

Ausbildung

AA or technical school

Jobbeschreibung

RXinsider LTD. is seeking a bilingual Patient Access Specialist to support Spanish-speaking clients.

The role involves processing applications, presenting the assistance program, and conducting benefit investigations, with duties spanning data entry, insurance lookups, insurer contact, and navigating complex reimbursement issues. The ideal candidate will be fluent in Spanish and English, have a relevant AA or technical education, and bring experience in benefit investigation or health insurance