Patient Access Representative - Full Time

Shriners Children’s Hospital; Pasadena (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Shriners Children’s is hiring a Patient Access Representative for an on-site, full-time role in Pasadena, CA. The representative will greet patients, handle scheduling and registration, verify insurance, and collect necessary consents to support caregivers during life events.

Requirements include a High School Diploma, bilingual English/Spanish, and 3+ years in patient access or a similar healthcare customer service environment. Competitive hourly pay and benefits apply.

Qualifications

• High School Diploma required.
• Bilingual English/Spanish required.
• 3+ years in patient access, scheduling, registration or customer service in healthcare.

Responsibilities

• Answer incoming calls on the main operator line.
• Greet and direct patients and families for appointments and treatment.
• Enter and update patient information in the computer system.
• Enter and update patient insurance information accurately.

Skills

Bilingual (English/Spanish)

Education

High School Diploma

Job description

Patient Access Representative - Full TimeWe collect and process your data on this site to better understand how it is used. You can give your consent to all or selected purposes, or you can decline them all. For more information, see our privacy policy.# Shriners Children's## Patient Access Representative - Full TimeApply: On-Site: Pasadena, CA: Full time: Posted Yesterday: JR102655**Company Overview** Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families. With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations. **CURRENT EMPLOYEES**: Please log into Workday Click Here to apply internally through the \"Jobs Hub\" **Job Description** The Patient Access Representative is the first person that our patients and caregivers will have the opportunity to interact. This position provides support to our patients as they are experiencing a life changing event. The support is accomplished by working with the caregiver to schedule appointments, perform pre-registration and registration of new and existing patients, and providing patients with information regarding access to additional external financial resources. In this position, you will have the opportunity to support our patients with issues dealing with scheduling and questions for the provider(s). In addition, you will maintain compliance with hospital and regulatory agencies by obtaining various consents. **Key Responsibilities:*** Answer incoming calls into the main operator line of the facility* Greets and directs patients/families presenting for appointments and treatment* Accurately enters and updates patient information into the computer system* Enters and updates patient's insurance information* Performs check-in of patients who arrive for scheduled appointments or admissions* Prepares and secures signatures on required treatment and billing authorization forms* Scans necessary documents into the EHR system* Verifies insurance coverage for all patients receiving services **Required Qualifications:*** High School Diploma* Bilingual (English/Spanish)* 3+ years’ experience in patient access, scheduling, registration or customer service in a healthcare environment The pay range for this position is $23.00 - $30.54/hour.Compensation is determined based on years of relevant experience and departmental equity.