Bilingual Patient Access Representative I - University Clinic

Primary Health Care, Inc (PHC); Des Moines (IA); On-site; USD 21,352 - 32,029; Full time

Benefits offered by this job

Competitive base pay

401(k) match

Comprehensive benefits package

Mileage reimbursement

Job summary

A community health organization in Des Moines seeks a Bilingual Patient Access Representative I to provide excellent customer service at the University Clinic. This role involves patient registration, managing cash transactions, and verification of insurance coverage. Ideal candidates have a year in healthcare or two years in customer service, with strong communication and problem-solving skills. The position offers competitive pay and valuable benefits, including training and development opportunities.

Qualifications

• Minimum 1 year healthcare experience or 2 years in customer service.
• Bilingual Spanish/English communication skills are preferred.
• Strong interpersonal skills for diverse individuals.

Responsibilities

• Serve as the first contact for patients and visitors.
• Register patients and verify insurance coverage.
• Support revenue cycle and assist patients with payments.

Skills

Customer service skills

Verbal communication

Problem-solving

Computer proficiency

Attention to detail

Education

Associate degree in a related field

Tools

Microsoft Office

Job description

Bilingual Patient Access Representative I – University Clinic

Primary Health Care, Inc (PHC) is looking for a bilingual (Spanish/English) Patient Access Representative I to work at the University Clinic in Des Moines. This role involves providing exceptional customer service at the front desk, completing patient registration, managing revenue cycle processes, and supporting clinic operations.

Key Responsibilities

• Serve as the first point of contact for patients, visitors, and callers, ensuring a positive experience.
• Manage the waiting area and maintain a clean reception environment.
• Register patients, collect accurate personal and insurance information, and verify coverage using Real Time Eligibility (RTE).
• Schedule and confirm appointments, monitor patient schedules, and inform patients of any changes.
• Assist patients with sliding fee program and refer to Patient Service Specialists for Medicaid and other coverage.
• Collect and process payments, manage cash box, and scan documentation into electronic health records.
• Support revenue cycle by performing insurance verification prior to visits.
• Collaborate with the Patient Care Team and contribute to quality improvement initiatives.
• Perform additional duties as assigned.

Qualifications

• Minimum of 1 year of experience in a healthcare, human services, or social services environment, or 2 years in a customer service role.
• Excellent customer‑service skills and commitment to service excellence.
• Effective verbal and written communication skills.
• Strong problem‑solving and critical‑thinking abilities.
• Initiative, dependability, and a team‑oriented mindset.
• Basic math skills and computer proficiency with Microsoft Office.
• Attention to detail and strong interpersonal skills with diverse individuals.

Preferred Qualifications

• Bilingual Spanish/English communication skills, written and verbal.
• Associate degree in a related field.
• Experience in a community health center, medical or dental clinic, or related functions.
• Experience with patient registration systems and electronic health records.
• Experience with a multi‑line telephone system and health‑insurance terminology.

Benefits

• Competitive base pay range of $15.50–$23.25 per hour (pay determined by skills/experience).
• Shift differential of $5.00 per hour for qualifying shifts.
• Comprehensive benefits including PTO, 401(k) match, life & disability insurance, flexible spend & HSAs, supplemental accident & critical illness insurance, and discounted pet insurance.
• Mileage reimbursement and/or out‑of‑town travel bonus for select assignments.

Career Development

• Access to training programs such as Emerging Leaders, Dental Assistant Trainee Program, and Medical Assistant Trainee Program.
• Opportunities for promotion or transfer within PHC; over 30% of open positions filled through internal advancement in the past year.

How to Apply

Submit your application through our careers portal. If you are invited for an interview, you will be contacted by a recruiter. PHC is an equal opportunity employer. If you have a disability or need reasonable accommodation during the application or interview process, please contact us.