Bilingual Patient Access & Scheduling Specialist

ADP, Inc.; Los Angeles (CA); On-site; USD 30,000 - 34,000; Full time

Job summary

Harbor Community Health Centers in San Pedro, CA, is seeking a Patient Communications Specialist to manage patient inquiries, schedule appointments, and ensure accurate patient information while supporting clinic operations.

This full-time role emphasizes exceptional customer service, adherence to HIPAA, and collaboration with the Patient Experience Manager to optimize provider schedules and patient access.

Qualifications

• High School Diploma or equivalent required.
• Minimum one year of customer service, call center, patient access, front office, or healthcare scheduling experience.
• Current Basic Life Support (BLS) certification through the American Heart Association.
• Experience using Electronic Health Records (EHR) systems.
• Proficiency in Microsoft Office applications including Word, Excel, Outlook, and Teams.
• Strong communication, organizational, and problem-solving skills.

Responsibilities

• Answer incoming calls and assist patients with scheduling, rescheduling, canceling appointments, and general inquiries.
• Accurately document patient communications, concerns, and follow-up activities within the EHR system.
• Monitor and manage patient communication platforms, work queues, and assigned tasks according to HarborCHC procedures.
• Verify and update patient demographic, insurance, and contact information during each interaction.
• Route messages and calls to appropriate departments and staff members in a timely manner.
• Support patient access initiatives by ensuring appointments are scheduled appropriately and provider schedules are optimized.
• Maintain scheduling accuracy and identify potential scheduling conflicts or errors.
• Effectively de-escalate patient concerns and complaints while maintaining professionalism and excellent customer service.
• Meet established performance metrics related to call response times, call handling efficiency, and patient satisfaction.
• Ensure compliance with HIPAA and all HarborCHC confidentiality standards.
• Participate in audits, quality improvement activities, and special projects as assigned.
• Perform other administrative and operational duties as assigned by management.

Skills

Customer service experience

Bilingual English/Spanish

Strong communication

Education

High School Diploma

Associate's degree

Tools

EHR systems

Microsoft Office

eClinicalWorks (eCW)

Job description

Harbor Community Health Centers in San Pedro, CA, is seeking a Patient Communications Specialist to manage patient inquiries, schedule appointments, and ensure accurate patient information while supporting clinic operations.

This full-time role emphasizes exceptional customer service, adherence to HIPAA, and collaboration with the Patient Experience Manager to optimize provider schedules and patient access.