Bilingual Patient Access & Scheduling Specialist

Shriners Children's; Pasadena (CA); On-site; USD 30,000 - 42,000; Full time

Job summary

Shriners Children’s in Pasadena, CA seeks a Patient Access Representative to schedule services and greet patients and families. You will be the first point of contact, using clinical knowledge to facilitate scheduling and ensure timely access to care.

Responsibilities include accurate data entry for demographics, insurance, and referrals, providing outstanding customer service, and escalating issues to management to prevent delays. Bilingual Spanish/English preferred.

Qualifications

• High School Diploma is required.
• Bilingual Spanish/English.

Responsibilities

• Serves as the front door, scheduling requested services for new and established patients.
• Uses critical thinking and healthcare knowledge to facilitate scheduling.
• Obtains and enters accurate scheduling and registration data in the information system.
• Provides excellent customer service to patients, families, and physicians.

Skills

Spanish/English bilingual

Education

High School Diploma

Job description

Shriners Children’s in Pasadena, CA seeks a Patient Access Representative to schedule services and greet patients and families. You will be the first point of contact, using clinical knowledge to facilitate scheduling and ensure timely access to care.

Responsibilities include accurate data entry for demographics, insurance, and referrals, providing outstanding customer service, and escalating issues to management to prevent delays. Bilingual Spanish/English preferred.