Patient Services Rep I - Front Desk & Scheduling

Children's Hospital Los Angeles (CHLA); Los Angeles (CA); On-site; USD 26,000 - 33,000; Full time

Job summary

Children's Hospital Los Angeles in Los Angeles, CA is seeking a Patient Services Rep I to provide a positive experience for patient families by handling front-desk clerical tasks and coordinating check-in/out procedures.

The role involves collecting co-pays, scheduling and verifying appointments, and ensuring smooth patient access through clear communication. Bilingual English/Spanish is preferred but not required.

Qualifications

• 1 year of experience in customer service, preferably in a medical front office setting.
• Basic knowledge of computers, filing and organizational skills.
• Ability to deal effectively with the public.

Responsibilities

• Answer incoming calls and assist with registration.
• Handle patient check-in/out procedures and collect co-pays or deductibles.
• Schedule and verify patient appointments and maintain accurate records.

Skills

Customer service

Front desk

Communication

Education

High School Diploma or GED

Tools

Computer basics

Job description

Children's Hospital Los Angeles in Los Angeles, CA is seeking a Patient Services Rep I to provide a positive experience for patient families by handling front-desk clerical tasks and coordinating check-in/out procedures.

The role involves collecting co-pays, scheduling and verifying appointments, and ensuring smooth patient access through clear communication. Bilingual English/Spanish is preferred but not required.