Onsite Bilingual Patient Access Specialist - Spanish/English

Shriners Children’s Hospital; Pasadena, Northern (CA, KY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Shriners Children’s in Pasadena, CA is seeking a Patient Access Representative to be the first point of contact for patients and families, coordinating scheduling and providing information to access care. The role requires critical thinking, accurate data entry for demographics, insurance, and clinical details, and collaboration with the System Contact Center.

Ideal candidates hold a high school diploma, bilingual English/Spanish proficiency, and 3+ years in patient access or healthcare customer

Qualifications

• High school diploma required.
• Bilingual Spanish/English required.
• 3+ years’ experience in patient access, scheduling, registration or customer service in a healthcare setting.

Responsibilities

• Serves as the front door for patients, guiding scheduling and providing information to access care.
• Triages calls and routes to appropriate areas per established scripts and protocols.
• Obtains and enters accurate patient demographics, insurance, and clinical information to initiate financial clearance.

Skills

Bilingual Spanish/English

Education

High School Diploma

Associate degree (preferred)

Tools

Scheduling software

Job description

Shriners Children’s in Pasadena, CA is seeking a Patient Access Representative to be the first point of contact for patients and families, coordinating scheduling and providing information to access care. The role requires critical thinking, accurate data entry for demographics, insurance, and clinical details, and collaboration with the System Contact Center.

Ideal candidates hold a high school diploma, bilingual English/Spanish proficiency, and 3+ years in patient access or healthcare customer