Bilingual Patient Access & Scheduling Specialist

Intermountain Healthcare Inc.; Denver (CO); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Generous benefits package

Job summary

Intermountain Health is seeking a Patient Access Registration Specialist I to greet patients, collect demographics and insurance details, verify eligibility, and schedule appointments at the Saint Joseph Hospital Cancer Center in Denver. You will process co-pays and discuss financial options, ensuring accurate data entry and compliant handling of sensitive information.

The role requires strong customer service, healthcare experience, and bilingual abilities.

Qualifications

• High School diploma or equivalent preferred.
• Experience with Epic preferred.
• Customer service experience, preferably in a healthcare setting, is required.
• Bilingual.

Responsibilities

• Greet and assist patients and visitors in a courteous and professional manner.
• Obtain and verify patient demographic, financial, and insurance information.
• Register and schedule patients for appointments, tests, and procedures.
• Collect and process co-pays, deductibles, and balances due at the time of service.
• Provide patients with information on financial assistance, payment plans, and charity care.
• Explain and obtain signatures on consent forms, policies, and disclosures.
• Provide patients with directions, maps, and parking information.
• Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.
• Document and update patient records in the electronic health system.
• Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.

Skills

Customer Service

Bilingual

Interpersonal Skills

Problem Solving

Education

High School diploma or equivalent

Tools

Epic

Microsoft Office

Job description

Intermountain Health is seeking a Patient Access Registration Specialist I to greet patients, collect demographics and insurance details, verify eligibility, and schedule appointments at the Saint Joseph Hospital Cancer Center in Denver. You will process co-pays and discuss financial options, ensuring accurate data entry and compliant handling of sensitive information.

The role requires strong customer service, healthcare experience, and bilingual abilities.