Position Patient Access Acute Representative I Bilingual

Intermountain Healthcare Inc.; United States; Sur place; USD 26 000 - 39 000; Plein temps

Résumé du poste

Intermountain Health is hiring a Patient Access Registration Specialist I in Denver, CO. This full-time role supports registration, scheduling, and patient financial interactions at the Cancer Center/Medical Oncology location.

The position requires high school or equivalent, strong computer skills, and experience with Epic is preferred. Bilingual skills are a plus, with a focus on accurate data entry and customer service in a fast-paced healthcare setting.

Qualifications

• Customer service experience, preferably in healthcare.
• Proficiency with computer systems and MS Office.
• Epic experience preferred.

Responsabilités

• Greet and assist patients and visitors courteously.
• Verify demographics, insurance, and financial info.
• Register and schedule appointments and procedures.
• Collect co-pays and balances due at service.
• Explain financial assistance options to patients.
• Obtain signatures on forms and disclosures.
• Provide directions and parking information.
• Coordinate with staff to ensure smooth patient flow.
• Update patient records in the electronic health record.
• Follow up on pending authorizations and referrals.

Connaissances

Interpersonal Skills

Customer Service

Insurance Verification

Computer Literacy

Payment Processing

Medical Billing

Problem Solving

Formation

High School diploma or equivalent

Microsoft Office proficiency

Outils

Epic

Description du poste

Job Description:

A Patient Access Registration Specialist I is responsible for providing excellent customer service and facilitating the registration and scheduling process for patients and visitors at Intermountain Health. The caregiver ensures that accurate and complete information is collected and entered into the system, verifies insurance and eligibility, collects co-pays and balances, and follows up on pending issues. The caregiver also adheres to Intermountain Health's policies and procedures, as well as federal and state regulations regarding patient privacy and confidentiality.

Positon is FullTime M-F 8:30-17:00 and ls located at Cancer Center Medical Oncology Intermountain Health Cancer Center -Saint Joseph Hospital 1818 N Ogden St, Suite 200, Denver CO 80218

Essential Functions

• Greet and assist patients and visitors in a courteous and professional manner.
• Obtain and verify patient demographic, financial, and insurance information.
• Register and schedule patients for appointments, tests, and procedures.
• Collect and process co-pays, deductibles, and balances due at the time of service.
• Provide patients with information on financial assistance, payment plans, and charity care.
• Explain and obtain signatures on consent forms, policies, and disclosures.
• Provide patients with directions, maps, and parking information.
• Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.
• Document and update patient records in the electronic health system.
• Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.

Skills

• Interpersonal Skills
• Customer Service
• Insurance Verification
• Computer Literacy
• Payment Processing
• Medical Billing
• Problem Solving

Qualifications

• High School diploma or equivalent is preferred.
• Demonstrated proficiency in computer skills including Microsoft Office, internet and email required.
• Experience with Epic preferred.
• Customer service experience, preferably in a healthcare setting, is required.
• Demonstrated ability to work in a fast-paced environment.
• Bilingual

Physical Requirements

• Ongoing need for caregiver to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with customers that require caregiver to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.
• Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location

• Saint Joseph Hospital
• Work City: Denver
• Work State: Colorado
• Scheduled Weekly Hours: 40
• The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
• $19.41 - $28.14

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a ca