Bilingual Patient Access Scheduler - Phone Room

Shenandoah Valley Medical System Inc; Martinsburg (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Shenandoah Community Health (SCH) is seeking a Patient Access Specialist for the Phone Room in Martinsburg, WV. The role focuses on greeting and directing calls, scheduling, and basic clerical duties within a Federally Qualified Health Center environment.

The position requires strong communication skills, a HS diploma, and the ability to manage a multi-line phone while maintaining HIPAA privacy and a compassionate demeanor toward patients and staff.

Qualifications

• Strong verbal and written communication abilities.
• Ability to schedule and coordinate with multiple providers.
• Comfort with patient interactions and HIPAA awareness.
• Ability to work in a courteous, professional manner with patients and staff.
• Experience in healthcare systems is preferred.

Responsibilities

• Answer incoming calls in a professional and courteous manner.
• Accurately scheduling patient appointments and managing provider schedules.
• Update EHR as needed and advised.
• Follow HIPAA Guidelines.
• Provide information on referrals and enter refill requests.
• Support SCH schedules and remind patients about preventive care.

Skills

Communication skills

Listening skills

Multi-line phone handling

Time management

Organizational skills

Professional demeanor

Education

High school diploma or equivalent

Job description

Shenandoah Community Health (SCH) is seeking a Patient Access Specialist for the Phone Room in Martinsburg, WV. The role focuses on greeting and directing calls, scheduling, and basic clerical duties within a Federally Qualified Health Center environment.

The position requires strong communication skills, a HS diploma, and the ability to manage a multi-line phone while maintaining HIPAA privacy and a compassionate demeanor toward patients and staff.