Phone Scheduler (Bilingual)

Shenandoah Valley Medical System Inc; Martinsburg (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Shenandoah Community Health (SCH) is seeking a Patient Access Specialist for the Phone Room in Martinsburg, WV. The role focuses on greeting and directing calls, scheduling, and basic clerical duties within a Federally Qualified Health Center environment.

The position requires strong communication skills, a HS diploma, and the ability to manage a multi-line phone while maintaining HIPAA privacy and a compassionate demeanor toward patients and staff.

Qualifications

• Strong verbal and written communication abilities.
• Ability to schedule and coordinate with multiple providers.
• Comfort with patient interactions and HIPAA awareness.
• Ability to work in a courteous, professional manner with patients and staff.
• Experience in healthcare systems is preferred.

Responsibilities

• Answer incoming calls in a professional and courteous manner.
• Accurately scheduling patient appointments and managing provider schedules.
• Update EHR as needed and advised.
• Follow HIPAA Guidelines.
• Provide information on referrals and enter refill requests.
• Support SCH schedules and remind patients about preventive care.

Skills

Communication skills

Listening skills

Multi-line phone handling

Time management

Organizational skills

Professional demeanor

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Martinsburg, WV, US

30+ days ago Requisition ID: 1936

Shenandoah Community Health (SCH) is here to bridge the gap in healthcare access. As a Federally Qualified Health Center, we tackle the challenges of cost, transportation, and language barriers to ensure everyone in our community receives the care they need. We offer a comprehensive range of services, including primary care for adults and children, women's health, behavioral health, and oral health. Plus, we provide additional support services such as on-site pharmacy, labs, and radiology. Working at SCH isn't just a job; it's a chance to make a real difference in the lives of your neighbors. Join our team and become part of the solution! Visit our website at Shenandoah Community Health to learn more.

SCH is looking for a Patient Access Specialist for our Phone Room in the Martinsburg, WV location who is fluent in both English and Spanish . Under the direct supervision of the Patient Access Manager, the Patient Access Specialist - Phone Room is primarily responsible to ensure proper answering and direction of all incoming calls for the department in a friendly and professional manner and manage urgent or emergency telephone situations efficiently. Employee will be involved with several aspects of the practice including patient contact, scheduling, clerical duties, and business functions.

Role & Responsibilities:

• Answering incoming calls in a professional and courteous manner.
• Accurately scheduling patient appointments and managing provider schedules.
• Updating the EHR (Electronic Health Record) as needed and advised.
• Follow HIPAA Guidelines
• Provide information on referrals.
• Enter refill requests.
• Work with Well Child and Annual GYN reports to fill SCH schedules and keep patient current on preventive care, enter data information into chart for reminder calls.
• Data entry of call service messages
• Return calls to patients with information from providers
• Other duties as assigned.

Essential Skillsand Education Requirements:

• Possess good listening and communication skills
• High school diploma or the equivalent
• Office skills including word processing, data entry, and recordkeeping principles
• Excellent time management and organizational skills
• Possess the ability to work in a courteous and professional demeanor with patients, co-workers, and community contacts.
• Previous knowledge of healthcare systems is preferred.
• Possess the ability to handle a multi-line phone.
• Demonstrate a friendly, patient, and compassionate demeanor when dealing with people, even in difficult situations.
• Ability to exhibit a personal commitment to the mission of SCH and to provide a high-quality experience to all. Delivers high levels of our core values (respect, empathy, specificity, and genuineness), and demonstrates a compassionate and caring attitude to patients, clients, staff and visitors.