Patient Access Scheduler - Healthcare Front Desk

Unity Health Care; Northern (KY); Hybrid; USD 28,000 - 29,000; Full time

Job summary

Unity Health Care is seeking a Patient Scheduling Clerk in Washington, DC. You will handle high volumes of calls, schedule and coordinate appointments, and ensure patient information is accurate while adhering to HIPAA guidelines.

The role emphasizes courteous customer service, effective communication, and collaboration with care teams to support timely access to care. Bilingual English/Spanish is preferred.

Qualifications

• High school diploma or equivalent.
• 1+ year of office/medical office experience preferred.
• Bilingual in English and Spanish preferred.

Responsibilities

• Manage a high volume of incoming calls and schedule appointments.
• Return patient callbacks and communicate appointment information clearly.
• Update patient demographics and insurance details for accuracy.
• Assist patients with portal access and password resets.
• Maintain HIPAA compliance and confidentiality in all interactions.

Skills

Bilingual English/Spanish

Customer service

Telephone etiquette

Communication skills

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

Electronic Health Record (EHR) systems

Job description

Unity Health Care is seeking a Patient Scheduling Clerk in Washington, DC. You will handle high volumes of calls, schedule and coordinate appointments, and ensure patient information is accurate while adhering to HIPAA guidelines.

The role emphasizes courteous customer service, effective communication, and collaboration with care teams to support timely access to care. Bilingual English/Spanish is preferred.