Front Desk Assistant - Charles Town

Shenandoah Community Health; Martinsburg (WV); On-site; USD 30,000 - 42,000; Full time

Job summary

Shenandoah Community Health is seeking a Front Desk Assistant to greet patients, check them in, and manage scheduling and registrations at our Martinsburg location. The role supports the department by handling calls, co-pay collections, and coordinating new patient registrations in the EHR system.

The ideal candidate will have strong data entry, computer skills, and experience in a medical or behavioral health setting, with excellent communication and customer service abilities.

Qualifications

• High school diploma or equivalent required; some college coursework preferred.
• Experience in behavioral health or medical office settings is desirable.
• Reception duties experience with behavior health for substance abuse clients is preferred.
• Excellent data entry and computer skills; experience with Medical Manager or Next Gen preferred.
• Strong communication and customer service skills are essential.
• Experience scheduling patients and managing medical records is preferred.

Responsibilities

• Greet and check in patients; answer phones and direct calls to appropriate staff.
• Assist patients with registration and financial forms; ensure patient understanding.
• Create encounters for patients with appointments and verify demographic, insurance, and payer information.
• Schedule patient appointments accurately and promptly.
• Obtain and verify patient paperwork to meet procedures and standards.
• Verify, scan, and maintain patient insurance information.
• Perform other duties as assigned by supervisor.

Skills

Data entry

Computer skills

Communication

Customer service

Scheduling appointments

Medical records

Education

High school diploma or equivalent; some college coursework preferred

Tools

Medical Manager

Next Gen

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Assistant - Charles Town

Full Time Martinsburg, WV, US

2 days ago Requisition ID: 1946

Shenandoah Community Health (SCH) is here to bridge the gap in healthcare access. As a Federally Qualified Health Center, we tackle the challenges of cost, transportation, and language barriers to ensure everyone in our community receives the care they need. We offer a comprehensive range of services, including primary care for adults and children, women's health, behavioral health, and oral health. Plus, we provide additional support services such as on-site pharmacy, labs, and radiology. Working at SCH isn't just a job; it's a chance to make a real difference in the lives of your neighbors. Join our team and become part of the solution! Visit our website at Shenandoah Community Health to learn more.

Job Summary:

This position is primarily responsible greeting and checking in patients, scheduling patients, collecting co-payments, answering the department’s telephone, and accepting/scanning new patient registration documents into the EHR while maintaining the BHS wait list. In times of need, to also be responsible for collecting patient vitals and assisting with group therapy sessions as requested.

Job Duties:

• Answers telephone in a friendly and professional manner and forwards calls to appropriate personnel in a timely manner.
• Assists patients as needed in the proper completion of registration, and financial forms; answers any questions to
  ensure patient understanding in a clear and effective manner.
• Creates encounter for all patients with an appointment, ensuring that address, telephone, and other demographic
  information and payer information is correct in Practice Management.
• Schedules appointments for patients in an accurate and timely manner.
• Obtains patient paperwork ensuring accuracy and completeness to meet departmental and SVMS standard procedures.
• Verify, scan, and maintain all patient insurance information.
• Performs other duties assigned by supervisor.

Essential Skills and Education Requirements:

• Must have a high school diploma or the equivalent with some college course work in a related field preferred.
• Previous experience in a behavior health setting or medical office setting preferred.
• Previous experience performing reception duties with behavior health for substance abuse clients is preferred.
• Must have excellent data entry and computer skills, including experience with Medical Manager, or Next Gen.
• Must have strong communication and customer service skills.
• Prior experience scheduling patients and dealing with medical records is preferred.