Healthcare Front Desk Specialist: Check-In, Scheduling & Support

Shenandoah Community Health; Martinsburg (WV); On-site; USD 30,000 - 42,000; Full time

Job summary

Shenandoah Community Health is seeking a Front Desk Assistant to greet patients, check them in, and manage scheduling and registrations at our Martinsburg location. The role supports the department by handling calls, co-pay collections, and coordinating new patient registrations in the EHR system.

The ideal candidate will have strong data entry, computer skills, and experience in a medical or behavioral health setting, with excellent communication and customer service abilities.

Qualifications

• High school diploma or equivalent required; some college coursework preferred.
• Experience in behavioral health or medical office settings is desirable.
• Reception duties experience with behavior health for substance abuse clients is preferred.
• Excellent data entry and computer skills; experience with Medical Manager or Next Gen preferred.
• Strong communication and customer service skills are essential.
• Experience scheduling patients and managing medical records is preferred.

Responsibilities

• Greet and check in patients; answer phones and direct calls to appropriate staff.
• Assist patients with registration and financial forms; ensure patient understanding.
• Create encounters for patients with appointments and verify demographic, insurance, and payer information.
• Schedule patient appointments accurately and promptly.
• Obtain and verify patient paperwork to meet procedures and standards.
• Verify, scan, and maintain patient insurance information.
• Perform other duties as assigned by supervisor.

Skills

Data entry

Computer skills

Communication

Customer service

Scheduling appointments

Medical records

Education

High school diploma or equivalent; some college coursework preferred

Tools

Medical Manager

Next Gen

Job description

Shenandoah Community Health is seeking a Front Desk Assistant to greet patients, check them in, and manage scheduling and registrations at our Martinsburg location. The role supports the department by handling calls, co-pay collections, and coordinating new patient registrations in the EHR system.

The ideal candidate will have strong data entry, computer skills, and experience in a medical or behavioral health setting, with excellent communication and customer service abilities.