Patient Experience Front Desk Specialist

Shenandoah Valley Medical System Inc; Martinsburg (WV); On-site; USD 26,000 - 38,000; Full time

Job summary

Shenandoah Valley Medical System Inc. is seeking a Front Desk Assistant to greet and check in patients at the Charles Town site, Martinsburg, WV. You will handle scheduling, collect co-pays, answer calls, and scan patient documents into the EHR while maintaining a waiting list.

The role requires excellent data entry, strong communication skills, and prior reception experience in behavioral health or medical office settings. Familiarity with Medical Manager or Next Gen is a plus.

Qualifications

• Must have a high school diploma or the equivalent with some college course work in a related field preferred.
• Previous experience in a behavior health setting or medical office setting preferred.
• Previous experience performing reception duties with behavior health for substance abuse clients is preferred.
• Must have excellent data entry and computer skills, including experience with Medical Manager, or Next Gen.
• Must have strong communication and customer service skills.
• Prior experience scheduling patients and dealing with medical records is preferred.

Responsibilities

• Answers telephone in a friendly and professional manner and forwards calls to appropriate personnel in a timely manner.
• Assists patients as needed in the proper completion of registration, and financial forms; answers any questions to ensure patient understanding in a clear and effective manner.
• Creates encounter for all patients with an appointment, ensuring that address, telephone, and other demographic information and payer information is correct in Practice Management.
• Schedules appointments for patients in an accurate and timely manner.
• Obtains patient paperwork ensuring accuracy and completeness to meet departmental and SVMS standard procedures.
• Verify, scan, and maintain all patient insurance information.
• Performs other duties assigned by supervisor.

Skills

Data entry

Communication

Scheduling

Customer service

Reception duties

Education

High school diploma or equivalent

Some college coursework in related field

Tools

Medical Manager

Next Gen

Job description

Shenandoah Valley Medical System Inc. is seeking a Front Desk Assistant to greet and check in patients at the Charles Town site, Martinsburg, WV. You will handle scheduling, collect co-pays, answer calls, and scan patient documents into the EHR while maintaining a waiting list.

The role requires excellent data entry, strong communication skills, and prior reception experience in behavioral health or medical office settings. Familiarity with Medical Manager or Next Gen is a plus.