Bilingual Patient Access Representative - North Dallas

Texas ENT; Dallas, Northern (TX, KY); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Texas ENT Specialists in North Dallas is seeking a Bilingual Patient Access Representative to support our Otolaryngology practice. The role focuses on online scheduling, patient inquiries, and registration at our Dallas clinic.

You will schedule and confirm appointments, collect patient information, and maintain accurate records while delivering exceptional service. Strong communication, detail orientation, and experience with EMR and scheduling software are essential.

Qualifications

• Excellent communication skills and strong attention to detail.
• Experience using electronic medical records and scheduling software.
• Able to provide friendly, professional customer service to patients.

Responsibilities

• Schedule and confirm patient appointments.
• Collect and verify patient information for registrations.
• Assist with patient check-in and registration processes.
• Respond to patient inquiries by phone and email.
• Provide outstanding customer service to ensure a positive patient experience.

Skills

Communication skills

Attention to detail

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

At Texas ENT Specialists, our commitment lies in delivering exceptional patient care while prioritizing the satisfaction of our team members. We strive to attract and retain the industry's finest talent—individuals who are passionate about their roles and driven to effect meaningful change in a dynamic healthcare landscape. Explore our career opportunities below and become part of our dedicated team!

An Equal Opportunity Employer and Drug Free Workplace

Bilingual Patient Access Representative - North Dallas

We are seeking a tech-savvy and customer-focused Medical Online Scheduler to join our Otolaryngology practice located at our Dallas clinic to help us streamline our appointment scheduling process! As a Medical Online Scheduler, you will be responsible for supporting patients with our online appointment system, answering patient inquiries, and assisting with patient check-in and registration.

Your primary responsibilities will include scheduling and confirming patient appointments, collecting patient information, and ensuring accurate and up-to-date patient records. You will also be responsible for responding to patient inquiries via phone and email and providing exceptional customer service to ensure a positive patient experience.

To be successful in this role, you should have excellent communication skills, strong attention to detail, and experience using electronic medical records and scheduling software. You should also possess a friendly and professional demeanor, as well as a passion for delivering exceptional patient care.

We value our team members and are committed to providing a positive work environment where everyone can thrive. We offer competitive compensation packages, excellent benefits, and opportunities for professional growth and advancement. If you are a dedicated and compassionate Online Scheduler with a passion for Otolaryngology, we encourage you to review the requirements below and apply for this exciting opportunity today!

Required Education and Experience

• High school graduate or equivalent
• One year of related experience

AAP/EEO Statement
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on qualifications and job‑related abilities. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, marital status, gender identity or any other characteristic protected by law. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.